Helpdesk Support Specialist - Tallahassee, United States - Greenberg Traurig

Description

DescriptionGreenberg Traurig, a global law firm, currently has excellent full-time employment opportunities for Helpdesk Support Specialists in our Doral or Phoenix offices. We offer competitive compensation and an excellent benefits package.
Position SummaryThe Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.

The available shift for this position is:

Shift:*#1 Sunday 8:00am-6:30pm EDT; Monday, Wednesday, Thursday 11:00am-9:30pm EDT / Sunday 6:00am - 4:30pm MST ; Monday, Wednesday, Thursday 9:00am - 7:00pm MST
#2 Monday

• Friday 4:30pm 1:00am EDT or 1:30pm 10:00pm MST
  #3 Tuesday, Wednesday, Friday and Saturday 7:30am 6:00pm ET or 5:30am 4:00pm MST
  Duties & Responsibilities
  Resolves complex technical issues at point of contact Utilizes customer service skills to effectively support a demanding client base Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Candidate should also be flexible to work overtime as neededSkills & Competencies
  Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non technical terms Must be highly productive, able to balance competing priorities and meet all established productivity measures Ability to adapt to a fast changing environment Excellent analytical and problem solving skills Position also requires the ability to work under pressure to meet strict deadlinesQualifications & Prior Experience
  Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable A+ and Network+ certifications are highly desirable Prior experience documenting interactions and using an IT ticketing systemGreenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, veteran status, or genetic information, among other protected bases.**#J-18808-Ljbffr