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Customer Success Manager - Eugene, United States - Remote Worker LTD.
Description
Customer Success Manager - Virtual/Remote1 week ago
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Job Description
Job Description
Enumerate is looking for a
Customer Success Manager
to grow with our team
Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer's behalf.
Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department.
Our team of customer success managers are described as close knit and supportive, reporting directly to our very involved VP of Customer Success.
Who Will Love This Job
Someone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalf
Someone who values independent work processes
Someone who is a born influencer, thriving on presentations and taking the lead on opportunities to add value
You should have
Required: 2+ years of proven experience in a customer success role
Preferred:
experience supporting a SaaS product - this will make you a stand out candidate
Preferred:
experience with a CRM software (we use Salesforce) and Microsoft Office
Proven ability to build and maintain relationships, while working to mitigate churn and drive engagement and renewals
Excellent interpersonal and communication skills, both written and verbal
Demonstrated ability to drive continued value for customers
Willing to travel quarterly for all-hands meetings
Eligible to work in the US without sponsorship
Benefits
Medical insurance, Dental insurance, Vision insurance, 401K, Paid time off
Responsibilities
What you'll do
Manage relationships with key stakeholders across priority accounts to drive additional product adoption
Create strategic use cases to inform Product team of customer requests
Identify upsell opportunities to maximize customer growth and avoid churn
Develop strategic cross-suite use cases to educate customers on the full value and drive customers to achieve greater value out of utilizing the entire product suite
Plan, present, and effectively lead executive business reviews with clients to inform them about their ROI through using our software
Requirements
Required: 2 years in customer success position
Experience supporting a SaaS product
Willing to work 8a-5p EDT/EST
Authorized to work in the US without sponsorship
Requisition #clv19igyd6kau0rmjt2ujetjr
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Staffing and Recruiting
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