Vice President of Digital Research Operations - SOMERVILLE, MA, United States - Mass General Brigham

Description

About UsHealthcare is undergoing a huge transformation.

There are numerous contributing factors such as policy/ reimbursement changes, aging of the population and a renewed focus on the patient experience.

Increasingly sophisticated digital technologies (e.g. AI, cloud, smart devices and novel sensors) are also transforming the way we deliver patient care.

As one of the leading integrated academic healthcare delivery systems, Mass General Brigham is dedicated to enhancing patient care, to teaching and research and to serving the community.

Furthermore, Mass General Brigham seeks to build new care delivery models, to develop and translate breakthrough ideas and innovations, and generate new revenue streams.

Emerging technologies, as well as co-developing new technology solutions with technology vendors and startups are critical to achieving these strategic aims.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.

Digital health will not only enhance the equity and efficiency of healthcare delivery, but will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey.

The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Research-infused care sets Mass General Brigham apartAs a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes.

Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient's needs to help guide our studies and improve patient care.

Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts.

As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion.

Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline.

We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.

Mass General Brigham is seeking an exceptional candidate to serve as Vice President, Digital Research.

Reporting directly to the Chief Information and Digital Officer and a key member of the Digital leadership team, the Vice President, Digital Research will enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators.

The Digital strategy is centered around the experiences for its four key stakeholders – Patients, Care Teams, Researchers and Employees.

The Vice President, Digital Research will lead the Researcher Experience portfolio, working in collaboration with the Business Advisors (CAO and Research leaders), their teams and the respective platform owners within Digital.

They will build and maintain the technology strategy and roadmap to create maximum potential for Mass General Brigham to operate efficiently and effectively, whilst also delivering an outstanding Researcher proposition.

MGB is a global leader in scientific and medical discovery due to its unique position caring for 2.5 million patients annually across 16 hospitals operating together in a single system that includes world-leading academic medical, psychiatric and rehabilitation centers affiliated with Harvard Medical School.

The Vice President, Digital Research, is accountable for delivering technology and data services to meet the needs of the Research function, including data and analytics, technology infrastructure, Cloud, AI/ML, data sharing, devices and software tools.

They will advance research through leveraging enterprise platforms, technology innovation and world-leading industry partnerships.

Principal Duties and ResponsibilitiesStrategy & Roadmap:

• As part of the Digital leadership team, contribute to the development of the digital strategy for Mass General Brigham
• Partner with Research and Digital leaders to deliver a strategic plan and roadmap for Research, including infrastructure and high performance computing capability, and creation of a universal data platform to advance the translational and clinical research mission
• Continuously monitor external and internal factors changing the research landscape, including technology innovation, the changing regulatory environment and advances in medical research
• Collaborate with Enterprise Architecture to maintain the business capability model and target architecture for the Health Research & Education domain, working to rationalize systems through consolidation onto strategic platforms in the Cloud
• Work with the Digital PMO to secure the funding necessary to deliver the strategy and roadmaps

Research Partnerships:

• Build partnerships with MGB research groups, understanding the diverse range of needs and working together to build short, medium and long term demand forecasts for technology and data services
• Serves as a key advisor to the CAO and senior Research leaders on Research technology and data capabilities and opportunities to advance medical research outcomes
• Deliver expert support to Research groups throughout the grant lifecycle, from one-off 'consults' to providing embedded capability in large grant-funded programs
• Partner with Research groups on grant submissions and healthcare/industry collaborations

External Partnerships:

• Work with strategic technology partners and other external parties to bring innovation and collaboration opportunities to MGB Research groups and ensure the needs of MGB drive their product roadmaps
• Work with Supply Chain on contract lifecycle activities (negotiations, renewals, audits, etc)

Platform Operations:

• Design demand management and self-service functions with a focus on operational efficiency and delivering an outstanding Researcher proposition
• Continuously look for opportunities to increase value derived from and usage of enterprise platforms
• Manage all aspects of technology operations in alignment with ITIL best practice, including incident, problem & change management and maintaining performance, resilience and patch levels
• Ensure all platforms, applications and assets are cataloged and maintained and roadmaps reflect lifecycle management
• Drive efficiency in products and services, such as self-service, in order to keep direct and indirect costs as low as possiblePlatform Governance, Project &

Portfolio Management:

• Manage platform governance, involving key stakeholders across business teams to oversee platform performance, prioritize new demand and review project status
• Create, manage, and share an overall research data product and service scorecard which articulates the value of the work undertaken
• Lead the Digital Research Experience portfolio of investments, working with colleagues across functional and Digital teams to identify and prioritize opportunities to improve Researcher experience.

Support the Digital Investment process by delivering roadmaps, tracking delivery progress and spend against budgets and giving visibility to leadership through quarterly 'Deep Dives' and Advisory CommitteesPlatform Development:

• Manage the pipeline of new demand, balancing resources, dependencies, budget and risk accordingly
• Manage projects and programs to deliver new technology or enhancements/upgrades to existing systems and platforms
• Lead technology evaluations to meet new demand and onboard new technologies as required
• Adopt Digital best practice development methodologies, including agile where appropriate

People Development:

• Build a diverse, inclusive team, providing exceptional people leadership in order to create a high performance culture where all staff can reach their potential
• Inspire the team to play their part in delivering MGB's mission and the underpinning digital strategy, particularly delivering outstanding service to functional colleagues and exceptional experiences to

Researchers Finance Management:

• Manage operating costs within agreed budgets and input into the annual budgeting process
• Manage project and program costs within allocated budgetsQualificationsQualificationsMasters Degree in related fieldMinimum of 15 years of experience with 7 years of relevant experience leading operations and systems or similar senior technology leadership rolesSkills, Abilities and CompetenciesOutstanding strategic, analytical and planning skills, along with pragmatism and a 'not-for-profit' mindsetDemonstrated ability to effectively maintain/build relationships, both internal and external, with sophisticated collaboration and partnering skillsStrong influencing skills, able to find common ground and obtain buy-in Excellent consultative skills, understanding business needs and translating those needs to technical requirements.

Clear communication to business and technical leadersStorytelling:

ability to communicate complex ideas in a way that is digestible to a broad audience and leads to decision and actionResults driven: sets challenging goals and is accountable for continuously driving improved outcomes, leads change, and ensures high standardsMotivates team to deliver on challenging goals, clearly articulating business value and impact of workDemonstrated high level of competency in leading matrixed people and large projects that cross functional areas and business priorities.

Set, communicate, align on, and achieve common goals and objectivesAdept at establishing trusted relationships at all levels across the organization and collaborating across multi-functional teams to drive accountabilityStrong project and program management and change management skills, with proven track-record of leading enterprise-wide change initiativesWill need to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership

Performance Focused:
Customer/

Patient Focus:
Building strong customer/patient relationships and delivering customer/patient centric solutions

Manage Complexity:
Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems

Cultivate Innovation:
Create new and better ways for the organization to be successful

Ensure Accountability:
Holding self and others accountable to meet commitments

Learning Agility:
Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

People Focused:
Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization

Build Effective Teams:
Build cohesive teams that apply their diverse skills and perspective to achieve common goalsCollaborate: Build partnerships and work collaboratively with others to meet shared objectives

Communicate Effectively:
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

Instill Trust:
Gain the confidence and trust of others through honesty, integrity, and authenticitySupervisory Duties And Working Model

• Managing ~$15-20M operating and capex expense, plus additional project budgets as agreed
• Manage dedicated Research platforms and collaborate with the Data & Analytics and Cloud/infrastructure services teams
• Directly manage ~40 staff and indirectly manage in excess of 100 people across Digital contributing to delivery of services to Research
• Attract and retain qualified talent and provide leadership development, corrective action, etc.
• Work collaboratively with MGB Digital PMO and Human Resources to assure effective and efficient business practices

Job Field:
Professional/ManagerialOrganization: Mass General BrighamSchedule: Full-timeShift: Day Job

Employee Status:
Regular