Business - Supervisor, SMB Direct Sales (Outbound) - New Hampshire, United States - Comcast

Description

Description

Core Responsibilities

Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.

Ensure CRM software is accurate and up to date on daily basis.

Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback.

Ensure daily activity targets are met.

Conducts team meetings to improve skills, share best practices and deliver key communications.

Conducts performance reviews and prepare performance improvement plans; hires, disciplines and terminates personnel as necessary.

Partners with leadership in the Business to Business organization to ensure positive working relationships and effective communication between functional areas.

Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies.

Handle escalated customer calls, in a timely manner and to completion to ensure customer satisfaction.

Work directly with other supervisors to ensure consistency and teamwork.

Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.