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    Customer Service Representative - Fort Wayne, United States - Indiana Farm Bureau

    Indiana Farm Bureau
    Indiana Farm Bureau Fort Wayne, United States

    4 weeks ago

    Default job background
    Description

    Customer Service Representative Fort Wayne , Indiana **Description**

    **Responsibilities:**

    Interact directly with our customers by providing product and service information.

    Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

    Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

    Coordinate problem resolution with appropriate departments.

    Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

    Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

    **Requirements for Success:**

    High School diploma or GED equivalent.

    Ability to obtain Property and Casualty insurance license within first 2 years.

    Insurance and/or claims background helpful.

    Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

    Requires an understanding of numerical concepts to perform mathematical transactions.

    Strong attention to detail and accuracy.

    **IFBI Perks:**

    An organization that values work/life balance

    Paid Vacation/Sick Leave

    401K w/ Match

    Full Time with a Monday - Friday schedule

    Potential for yearly bonus with possible payout up to 20% of salary

    Contests and Incentives

    Benefits eligibility within 30 days of employment

    Negotiable pay based on level of experience

    Collaborate in a team environment

    Paid volunteer hours

    #FO

    **Qualifications**

    **Education**

    **Required**

    High School or better

    **Licenses & Certifications**

    **Preferred**

    Property & Casualty

    Job Category: Marketing

    Job Type: Full-Time

    10536 Maysville Rd Ste A

    Fort Wayne, IN, USA, 46835

    ReqID: CUSTO003407

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