Harbor House Server - Boca Raton - The Boca Raton

    The Boca Raton
    The Boca Raton Boca Raton

    1 week ago

    Description
    Summary
    The ideal candidate should have a thorough working knowledge in refined restaurant operations. Prior experience as a server in volume operations, where they have also experienced detailed steps of service & food and beverage knowledge is preferred.
    Essential Functions
    Job duties include, although are not limited to:
    • Checks station before, during and after shift for proper set-up and cleanliness.
    • Greets the guests in a friendly and courteous manner and explains any specials and/or restaurant promotions for guest awareness.
    • Records the details of the order from the guests, repeating the order to the guest to check for accuracy.
    • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
    • When complete, retrieves order from kitchen, confirms its accuracy, lifts and delivers to guest along with appropriate condiments. Abides by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
    • Replenishes beverages as necessary and checks with guests for overall satisfaction.
    • Markets and serves upon request any dessert items or specialty coffees.
    • Ascertains guest satisfaction and presents check. Processes check per hotel procedures.
    • Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
    • Supplements the bus help in clearing and resetting the tables.
    • Performs all assigned side work to include replenishing condiments and restocking side stands.
    • Performs other duties as requested, such as answering telephones and taking room service orders, handling special guest requests, and greeting and seating guests according to The Boca Raton guidelines.
    • Attends required meetings.
    Internal Relationships
    Reports to General Manager.
    External Relationships
    Has regular contact with restaurant guests.
    Qualifications
    • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
    • Knowledge of the appropriate table settings, service ware and menu items.
    • Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
    • Ability to remember, recite and promote the variety of menu items.
    • Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
    • Ability to operate beverage and toast equipment.
    Education/Experience Requirements
    • High School graduate or equivalent preferred
    • Prefer six (6) months to one-year previous serving experience. Prior hospitality experience preferred.
    • Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.
    Physical Requirements
    Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
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