Remote Destination Specialist - Frederick, MD
1 month ago
Job summary
This role is central to our service model as a trusted point of contact who ensures every detail is thoughtfully managed.Serve as the primary liaison for client inquiries via email phone messaging platforms delivering prompt professional solutions-oriented communication.
Coordinate travel bookings changes cancellations special accommodations with accuracy care provide well-informed guidance on destinations travel requirements policies agency processes proactively confirm itineraries timelines expectations before departure conduct post-travel follow-ups gather feedback reinforce long-term client relationships address resolve challenges empathy efficiency client-first mindset what-we-offer-structured-onboarding continuous-training mentorship-designed-support-long-term-success collaborative-values-driven-culture-professionalism-passion-for-travel-personal-growth-core-priorities ideal-candidate-profile-clear-confident-written-verbal-communication-skills-proven-background-in-customer-service-experience-in-travel-hospitality-or-tourism-is-a-strong-advantage detail-oriented-with-excellent-organizational-and-time-management-capabilities comfortable-navigating-digital-tools booking-platforms evolving-systems genuine-enthusiasm-for-travel-helping-others-create-meaningful-well-planned-experiences
- Serve as the primary liaison for client inquiries via email phone messaging platforms delivering prompt professional solutions-oriented communication.
- Coordinate travel bookings changes cancellations special accommodations with accuracy care.
- Provide well-informed guidance on destinations travel requirements policies agency processes.
- Proactively confirm itineraries timelines expectations before departure.
Job description
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