Senior Personal Banker - Minnetonka, United States - Minnesota Bank & Trust

Minnesota Bank & Trust Minnetonka, United States

2 weeks ago

Description

Employment at Heartland Financial USA, Inc. is employment at will
Minnesota Bank and Trust,

a division of HTLF Bank,

is an equal opportunity employer committed to creating a diverse workforce.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Minnesota Bank and Trust,

a division of HTLF Bank,

growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients.

As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees.

Join a team that makes "Great Things Happen"
Under direction, the Senior Personal Banker will be responsible for assisting customers in a dual role function.

The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including sales and service, consumer loan origination, and teller transactions as needed.

Utilizing a needs-based selling approach, the Senior Personal Banker will provide solutions based on customer needs and how they like to conduct their banking.

In addition, this position will be responsible for referrals to the other lines of business to meet the customer's financial needs.

The Senior Personal Banker will work with the banking team in attaining banking center goals and constantly striving to improve the profitability of the banking center

Minnesota Bank and Trust,

a division of HTLF Bank,

is an equal opportunity employer committed to creating a diverse workforce.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Minnesota Bank and Trust,

a division of HTLF Bank,

growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients.

As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees.

Join a team that makes "Great Things Happen"
Under direction, the Senior Personal Banker will be responsible for assisting customers in a dual role function.

Utilizing a needs-based selling approach, the Senior Personal Banker will provide solutions based on customer needs and how they like to conduct their banking.

In addition, this position will be responsible for referrals to the other lines of business to meet the customer's financial needs.

The Senior Personal Banker will work with the banking team in attaining banking center goals and constantly striving to improve the profitability of the banking center

Responsibilities:
A. Transaction Responsibilities

Senior Personal Bankers are responsible for offering and selling financial products and services to both consumer and small business customers.

Including, but not limited to:
a. Checking and Savings Accounts
b. Consumer Loans
c. Consumer Loan Insurance
d. Home Equity Loans/Lines of Credit
e. Credit Cards
f. Certificates of Deposit
g. Individual Retirement Accounts (IRAs)
h. Health Savings Accounts
i. Deposit only business relationship customers with non-lending needs

Operates a teller window to meet the needs of the banking center.
Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products or services to customers and actively participates in the referral program and strives to meet goal (as determined by individual bank).
Effectively use sales skills such as: effective listening, adapting to differences in customers, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming resistance, asking for the business, completing sale, nurturing relationships, and establishing methods for follow-up.
Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing business.
Actively monitor the status of key customer relationships to promote business growth and service quality, increase the number of services used per customer to increase both profits and customer retention.
Maintains confidentiality in handling customer and bank information.
Follows security policies and procedures to prevent bank and customer losses.
Answer questions and solve problems for customers and office staff concerning all services provided by the bank by: listening to problems, collecting information, securing answers and reporting results to the inquiring party.
Maintains a detailed level of knowledge on retail products and services and a conversational knowledge of non-retail products (e.g., mortgage, insurance, wealth management)
Works collaboratively with the banking team to achieve customer service and sales objectives
Actively participates in banking center sales activities
Adhere to guidelines outlined in the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

B
Operations

Responsibilities:

May act as backup to the Branch Operations Supervisor or Assistant Banking Center Manager in their absence as designated.
Responsible for teller operations as needed
Maintains an acceptable Cash Over and Short account according to the bank policy.
Prepares Currency Transaction Reports and Monetary Instrument logs.
Must be security conscious and comply with all Bank Secrecy Act/Anti-Money Laundering requirements, Privacy of Customer Information Policy, and all consumer protection laws, regulations, and Bank policies as related to assigned job duties.
Opens and closes the banking center according to bank security policy.
Completes annual E-Learning Plan, Bank Secrecy Act (BSA) and other compliance training as assigned and maintains up-to-date knowledge of BSA and other regulatory requirements as it relates to the job function.

Secondary and Nonessential

Responsibilities:

Performs Other Duties as Assigned

Requirements:
1 High School Diploma/GED.
Bachelor's Degree preferred.
2. 3-5 years of experience in sales & customer service

Previous teller or cash handling and consumer loan experience preferred
Experience providing high quality customer service
High attention to detail
Experience working in a team environment
Ability to count and balance cash
Ability to read and interpret documents such as policy and procedure manuals
Demonstrated ability to multi-task and manage time
Knowledge of MS Office, Windows and ten key calculator
Must satisfy requirements of the Federal Deposit Insurance Act Sec. 19

OCCUPATIONAL CERTIFICATION:

Active National Mortgage Licensing System License or ability to obtain.

Scheduled Weekly Hours:

40 Time Type:
Full time

The targeted salary for this role is:
$ $32.23

You may also be offered incentive compensation, and benefits. Benefits may include Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off.

Actual compensation may vary based on geographic location of the specific role as well as work experience, education, and skills of the selected candidate.

About Us

At Minnesota Bank & Trust,

a division of HTLF Bank,

we are committed to attracting, retaining and empowering talented professionals who aim to be a part of our thriving team and cultivate our diverse workforce.

We recognize and value the importance of providing a positive and professional work environment. We are a diverse and inclusive workplace creating an environment where work feels like a second home.
Our Leaders are actively engaged with our employees.

Our commitment to our employees is supported by a leadership team that is dedicated to help you grow your career as far as you would like to take it.

We work closely with our employees to strategize individual professional development plans, performance goals and professional development opportunities. In addition to a competitive benefits package that includes a health and retirement plans; we also offer tuition reimbursement, student debt assistance, pet insurance and much more
As a team, we strive to make significant impacts in our communities. We contribute to serve locally We love our neighbors and our track record shows it. Since 2019, our employees volunteered over 520 hours to 39 local organizations, and Minnesota Bank & Trust

,

a division of HTLF Bank,

has contributed more than $225,000 in sponsorships and donations.

To help give back to our community, each employee is provided volunteer hours with a non-profit organization of their choice.

We understand the importance of having a strong community and our role in contributing to the communities we serve. We know how important is it to give back and we do our part with pride
Our employees are what drives our bank's success and longevity. We strive build the best team possible to live our mission statement every day. We are enriching lives one customer, employee and community at a time.
Member FDIC ∙ Equal Housing Lender

Employment at Heartland Financial USA, Inc. is employment at will

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