Head of Document and Agreements- Operations - Boston, MA
6 days ago

Job summary
The Head of Operations - Documents and Agreements is responsible for managing daily operations and leading several teams of associates.This role will direct and work with the business owners and other centers of excellence within service and operations to ensure client satisfaction and support while adhering to contractual standards for the assigned partners and products.
This position will be involved in defining the operational strategies to efficiently meet operational SLAs
and client expectations, developing the process implementation of an operating playbook maintaining a high level of customer service developing strong operative controls coaching leadership staff crafting long-term strategic planning creating monitoring budgets.
The role will drive continuous improvement fundamentally transform day-to-day business overseeing drafting delivery plan documents service agreements related documents amendments system updates ensure accurate compliant plan administration recordkeeping platform.
Job description
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