Claims Representative - Lansing
14 hours ago
Job description
If you are an internal associate, please login to Workday and apply through Jobs Hub.Job Purpose
The Claims Representative independently processes non-contestable claim transactions including those which are moderately complex. This includes transactions for multiple products and business functions. Ensures all information is in "good order" for processing. This includes resolution and recovery of escalated requests and issues.
Essential Job Duties & Responsibilities
Independently processes a range of transactions including those which are moderately complex using documented procedures and multiple software applications.
Handles multiple processes/functions within the team.
Identifies, investigates and evaluates questionable transactions. Researches policy transactions and history as required.
Communicates with internal associates and external customers or agents regarding outstanding requirements, or transaction issues and problems. Resolves escalated calls and issues.
Documents status of transactions and contacts received and initiated.
Other Duties
Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
May assist in training less experienced associates or quality check other associates' work.
Other duties as assigned.
Knowledge, Skills & Abilities
Knowledge of Jackson's product lines, claims process and organizational structure.
Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
Ability to communicate and interpret moderately complex issues and requests.
Ability to navigate and utilize multiple software and mainframe computer applications.
Ability to work independently and in a team environment.
Ability to effectively manage the demands of a high volume, image-based work environment.
Ability to assist others by providing on-the-job training.
Education And Experience Required
High School diploma or equivalent (G.E.D.).
0-1 years work experience.
Certifications, Licenses, Registrations
Relevant LOMA classes preferred.
Jackson is proud to be an equal opportunity workplace.
The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job.
The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.Similar jobs
If you are an internal associate, please login to Workday and apply through My Career. · Job Purpose · The Claims Representative independently processes non-contestable claim transactions including those which are moderately complex. This includes transactions for multiple produ ...
14 hours ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. · ...
1 month ago
This is a meaningful opportunity to work with a trusted organization that protects Michigan public schools. · Manage and resolve assigned casualty claims, including investigation, analysis, negotiation, and settlement. · Monitor and collaborate with external investigators, attorn ...
1 month ago
To use outstanding customer service skills when taking new claims submitted to the First Notice of Loss (FNOL) Unit via telephone, website and accord form from Michigan Farm Bureau and Great Lakes Agribusiness customers. · Acurately capture the first notice of loss in a professio ...
1 month ago
To provide an efficient settlement of automobile physical damage losses while providing a WOW customer experience. · ...
1 month ago
To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling. · Maintain moderate knowledge of various types of buildings, construction, repair cost and methods. · ...
4 days ago
To provide efficient adjustment, processing, and settlement of casualty claims consistent in accordance with established adjusting procedures while providing a WOW customer experience and also controlling loss and loss adjustment expenses. · ...
1 month ago
The FNOL Claims Representative Objective is to use outstanding customer service skills when taking new claims submitted to the First Notice of Loss Unit via telephone, website, and accord form. · ...
1 month ago
To provide an efficient settlement of automobile physical damage losses while providing a WOW customer experience. · To settle claims efficiently and provide a good customer service experience · The job is to settle insurance claims for car damages efficiently and with good custo ...
1 month ago
To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling. · ...
4 days ago
The AMD Claims Representative provides an efficient settlement of automobile physical damage losses while providing a WOW customer experience. · ...
1 month ago
To provide efficient adjustment processing settlement of casualty claims consistent in accordance with established adjusting procedures while providing a WOW customer experience controlling loss and loss adjustment expenses. · ...
1 month ago
To provide efficient adjustment, processing and settlement of casualty claims consistent in accordance with established adjusting procedures while providing a WOW customer experience and also controlling loss and loss adjustment expenses. · ...
3 weeks ago
The FNOL Claims Representative is responsible for taking new claims submitted to the First Notice of Loss (FNOL) Unit via telephone, website, and accord form from Michigan Farm Bureau and Great Lakes Agribusiness customers. · ...
1 month ago
To use outstanding customer service skills when taking new claims submitted to the First Notice of Loss (FNOL) Unit via telephone, website, and accord form from Michigan Farm Bureau and Great Lakes Agribusiness customers. · Accurately capture the first notice of loss in a profess ...
1 month ago
This Senior Claims Representative position is within the company's complex claim handling unit. · The primary responsibility of this position is the management and resolution of the company's most complex commercial casualty claims with minimal supervision. · Claims managed by th ...
1 week ago
To provide efficient adjustment processing and settlement of casualty claims consistent in accordance with established adjusting procedures while providing a customer experience and also controlling loss and loss adjustment expenses. · Investigate and interpret policy as it perta ...
3 weeks ago
Property Claims Representative Objective · To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To p ...
3 days ago
To provide efficient adjustment processing and settlement of casualty claims consistent in accordance with established adjusting procedures while providing customer experience and controlling loss loss adjustment expenses. · ...
1 month ago
To provide efficient adjustment, processing and settlement of casualty claims consistent in accordance with established adjusting procedures while providing a WOW customer experience and also controlling loss and loss adjustment expenses. · Investigate and interpret policy as it ...
1 month ago