Operations Support - Auburn Hills, MI, United States - Primark - US

    Primark - US
    Primark - US Auburn Hills, MI, United States

    2 weeks ago

    Default job background
    Part time
    Description
    Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.


    Reports to:     EHS & Operations In-Store Lead / Store Manager


    This role will:



    • Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence

    Key Responsibilities:


    Sales & Customer Experience


    • Print POS tickets to support Primark's Pricing policy
    • Assist with inputting price adjustments on system
    • Print units per hour measures for tills when needed to support Till Team Manager's understanding of resource requirements and effectiveness
    • Support with customer queries with a view to resolving them in line with our customer promise

    People


    • Act as the point of contact in-store for Operations and EHS queries
    • Actively cascade any Operations and EHS topics that arise to the store team
    • Promote compliance to Operations and EHS policies and procedures
    • Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
    • Listen and communicate effectively as part of a successful store team
    • Demonstrate trust and mutual respect in all interactions with the store team
    • Support with EHS training for new starters and refresher training for Retail Assistants when required

    Operations / Cost Control


    • Support the store management team to deliver operational excellence throughout the store and in line with 'The Way We Work' manual
    • Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
    • Support with EHS activities in accordance with local guidelines
    • Review DAN/WAN communications and action Operations and EHS tasks
    • Understand and adhere to GDPR policies and procedures
    • Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
    • Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
    • Support store management team by completing relevant contractor management paperwork
    • Assist with reporting and resolving any technology repairs in a timely manner
    • Manage the lost property (non-valuable) process
    • Complete stationery orders for the store
    • Order shop floor goods (not for resale)
    • Support with routine self audits
    • Order PPE to maintain sufficient stock of supplies for a safe working environment
    • Check First Aid kits are stocked with relevant materials / supplies

    Skills & Experience


    • Desire to provide great colleague & customer experience
    • Great people skills with an ability to build and maintain credible working relationships with colleagues
    • Ability to effectively communicate, guide and support colleagues
    • Planning and organisation skills with strong attention to detail
    • Administrative and computer skills
    • Positive, proactive and self-motivated
    Employee - Permanent