Program Manager, Auth Operations-Fashion - Draper, United States - eBay

eBay Draper, United States

3 weeks ago

Description

At eBay, we're more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day.

We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

The Team

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of.

This team has successfully launched watches, handbags, jewelry, sneakers and streetwear authentication in the US, CA, AU, UK and DE in under two years.

We are a group of diverse abilities who make a complete business unit and are seeking a program manager to lead our fashion authentication business.

Responsibilities
You will be joining as an Authentication Program Manager for the Authenticity Guarantee operations team at eBay.

This new business will require project tracking for improvements and releases, as well as ongoing management of business metrics and performance.

You are analytical, organized and very detail oriented. Status updates, business reporting on metrics, and project plans are all areas you excel and can contribute immediately.
The Job
Own the program management of a category/ categories of Authenticity Guarantee (AG)
Responsible to manage AG categories focused on sneakers, streetwear and possibility for rotation
Aim to increase the CSAT (customer satisfaction) score for your area of ownership
Become the SME (subject matter expert) in your area of ownership
Be the main POC (point of contact) for your site area of ownership and Ebay core teams
Drive continuous improvement initiatives to deliver improved customer happiness
Document and audit operational SOPs (standard operation procedures)
Perform vendor PO invoicing and balancing
Advocate for customer and site improvements to the AG program and implement through delivery by partnering with teams and vendors
Own project plan to keep teams and counterparts on target for all deliverables
Share detailed, weekly status updates using organized and professional formats and Gantt charts
Build out operation and partnership strategies for program expansion by analyzing opportunities and seeking leadership approval
Facilitate feature improvement rollouts by working with product and business teams from concept to launch and ongoing maintenance
Lead multiple work streams and projects in a fast paced environment by collaborating closely with cross functional partners such as: the business team, shipping, product, GCX, marketing, strategic partnerships and more
Report on performance metrics and analytics of program on a weekly basis
Budget forecast, track, & reconcile costs analytical and Excel skills required
Host meetings with cross functional partners and (separately) the vendor to recap performance and identify process improvements
Regular trouble shooting with vendors and cross functional teams to determine solutions as topics arise
Review customer sentiment and make changes to program as needed
Will travel to vendors regularly (25% for first 6 months, reducing to every other month)
Qualifications
5-7+ years in project management or program management

Project management tools:
MS Project, Smart sheet, or other PM tools
Highly proficient in advanced Excel required with strong attention to detail
A generalist who can flex and deliver on evolving business needs
Workback planning
Executive presentation skills including creating professional Powerpoints regularly
Experience analyzing business metrics and reporting out weekly on performance using common metrics
Agility, comfort with changing/ evolving direction
Strong communication cross functionally is critical
Ability to work independently to achieve goals on time
Time management/ sense of urgency
Ability to hold others accountable
Detail oriented and organized
Follow through
Change management
Authentication and/ or operations experience (nice to have)
Product exposure (nice to have)

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$106,800 - $162,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.

If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible.

View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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