Customer Service Representative - Merrimack - AutoFair Automotive

    AutoFair Automotive
    AutoFair Automotive Merrimack

    1 week ago

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    Description

    About Us

    AutoFair Volkswagen is seeking a Customer Service representative. We are looking for someone who can work evening and weekend shifts.

    • Answer customer calls and establish follow-up with sales appointments
    • Greet opportunities and provide pre-set proposals
    • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
    • Provide customers with initial product information & direct them to the appropriate dealership resources
    • Present initial financing options based on customer needs
    • Follow up with leads that are not ready to make an appointment or no-show
    • Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
    • Utilize CRM tracking system daily

    Requirements:

    • At least one previous role based in strong customer service experience
    • Team player attitude
    • Prompt and courteous
    • Enthusiastic personality
    • Must have strong computer skills
    • Willing to submit to a pre-employment background check & drug screen

    About Our Team:

    AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

    Brands We Represent:

    Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen

    Equal Employment Opportunities:

    We maintain a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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