Account Manager - Hayward, United States - ESP Facility Services, Inc.

Description

The ideal

Account Manager

at ESP is responsible for the customer relationships, client retention, and quality programs of specific customer accounts or locations in a geographic area which serves our existing partners.

The role is responsible for managing, defining, coordinating, facilitating projects and ensuring the success of the assigned accounts and regional operations of the partners they are responsible for.

MAJOR AREAS OF RESPONSIBILITY:
Responsible for customer visitation, relationship management for all clients assigned
Maintain project calendar, develop agendas, record minutes and action items and facilitate meetings
Continually monitor cleaning operations to ensure all activities are completed promptly and correctly.
Monitor and maintain budgeted labor hours at assigned sites/accounts
Manage cross-functional teams to ensure team effectiveness
Meet and exceed all goals and KPI's for assigned area
Plan, organize and lead projects to improve efficiency and productivity
Identify/implement best practices for assigned area
Identify and resolve all/any issues that hinder cleaning performance
Manage supply inventory levels at customer sites.
Meet with customers, prepare presentations, and perform quarterly business reviews
Ensures accurate time/attendance recording and labor law compliance.
Follow all customer and company protocols, where applicable.
All other duties as defined by your supervisor.

EDUCATION AND/OR EXPERIENCE:
Bachelor's degree
5+ years (in lieu of experience) in facilities, production, janitorial, cleaning, hospitality, or related field
Experience managing an hourly labor force
Excellent written and verbal communication skills
Excellent documentation skills, adhering to all regulations
Demonstrated problem solving/issue resolution skills
Demonstrated ability to speak Spanish
Proven ability to adhere to all policy and conduct standards and embraces the culture of ESP
Must have a high level of attention to detail and excellent time management skills

PHYSICAL REQUIREMENTS:
Required to spend on-the-job time on the following physical activities:
Operate a motor vehicle
Stand – Walk – Lift – Climb – Talk - Hear
Use hands to finger, handle or feel - Reach with hands or arms
The Weight or Force requirement in this position is: Up to 30 pounds

ESP Facility Services, Inc. is an equal opportunity employer – vets/disability

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