Ticket Specialist Supervisor - Wichita - ASM Global

    ASM Global
    ASM Global Wichita

    2 weeks ago

    Default job background
    Description

    SUMMARY

    Supervise part-time ticketing specialists at INTRUST Bank Arena and other venues in accordance with ASM Global policies and applicable laws. A day-time schedule, some evenings, and weekends are required. Responsibilities include training, planning, assigning, and directing the work of part-time staff. Address complaints and resolve problems with the direction of box office management.

    RESPONSIBILITIES:

    • Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticketing transactions.

    • Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.

    • Open INTRUST Bank Arena and Orpheum box office during scheduled business hours and during events.

    • Serve as manager on duty for box office during events at the Orpheum.

    • Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.

    • Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.

    • Must effectively provide customer service to deal with box office questions independent from box office management.

    • Ability to work independently and as part of a team.

    • Regular attendance is an essential job function.

    • Ability to work predominately day shifts.

    • Position requires the ability to work at all local ASM Global venues.

    • Other duties as assigned.

    QUALIFICATIONS:

    • A High School Diploma or GED is required; some college education is preferred.

    • Box office experience is desired.

    • Two to five years of professional work experience.

    • Supervisory and cash handling experience.

    • Ability to speak, read, and write in English.

    SKILLS AND ABILITIES:

    • Exceptional customer relations and problem-solving skills.

    • Effective oral and written communication.

    • Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.

    • Ability to operate a computerized ticketing system, telephone, copier, fax machine.

    • Proven experience working in Microsoft Office, Word, and Excel.

    • Able to multi-task.

    • Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.

    • Remain flexible and adjust to situations as they occur.

    • Requires ability to work flexible hours, primarily during events, including nights, weekends, and holidays.

    PHYSICAL DEMANDS:

    This position requires walking, walking up and down stairs, standing, stooping, and substantial sitting. It may also require lifting up to 30 lbs. Finger dexterity is essential for managing computer systems, and the ability to hear is necessary for assisting with phones.

    While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Ability to operate a two-way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast-paced interaction with large groups of people.

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