Help Desk Administrator II - Chicago, IL, United States

Only for registered members Chicago, IL, United States

1 week ago

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Job summary

This role serves on-site at the customer's headquarters facility based on the following shifts:
Mondays through Fridays from 6:00AM to 2:00PM.
Tier I Service Technicians will maintain a rotating on-call schedule for one (1) on-site 10-hour Saturday shift per month.

Responsibilities

  • Provides Tier I technical support for Industry users who are utilizing various web accessed programs via phone, live chat, and email.
  • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports)

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