Sr Billing System Support Coordinator - Knoxville, TN, United States - TeamHealth
Description
Named among "The World's Most Admired Companies" by Fortune MagazineNamed among "America's 100 Most Trustworthy Companies" by Forbes magazine.
Named among "Great Places to Work" by Becker's Hospital Review
~ Career Growth Opportunities
~ Convenience market on site
~ Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment.
~401K program (Discretionary matching funds available)
~ Dental plans & Vision plans
~ GENEROUS Personal time off
~ Eight Paid Holidays per year
~ Business casual dress code
JOB DESCRIPTION OVERVIEW:
The primary objective of this position is to manage IDX dictionary file set up, ensure claim issues and TES edits are reported, tested, and signed off in a timely manner, produce reports, and ensure appropriate processes are followed and accuracy is maintained.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage workflow with the Billing System Support Coordinator, EDI/ERA, PE, and Website Coordinator email inboxes to ensure requests are submitted and completed in a timely manner with accuracy
Maintain and complete any assigned emails in box
Create and maintain accuracy of existing departmental policies
Send applicable templates including supporting documentation for IDX Dictionary additions and modifications
Research, report, and test problems or changes with carrier claim logic
Research, report, or update TES and Claim Edits as needed
Analyze and complete OnBase reports for claim issues, TES Edits and participate in biweekly meetings
Perform Month End close process
Maintain and create Billing Areas and Groups in the IDX Dictionary
Work with the Patient Services Manager, Provider Enrollment, and the division(s) to obtain the necessary information to create or modify a group or billing area for a new start-up
Train and assist other areas within the department when needed
Generate queries or Informatics reports as requested as well as the required monthly affiliate and Billing Center reports listed on the monthly, biweekly, and weekly schedule
Run automated scripts and macros
Research any issues or concerns to help problem solve and communicate effectively with the Billing System Support Supervisor
Complete any additional duties or request assigned by the Supervisor or other Management team
Communicates with other Billing Centers as needed and essential departments
QUALIFICATIONS /
EXPERIENCE:
High School diploma or equivalent; some college preferred
One to three years' experience in system or process training
Excellent computer skills, including advanced level knowledge of Microsoft Office Suite
Exceptional organizational skills with a high rate of accuracy necessary
Professional interpersonal demeanor with proven oral and written communication skills
Ability to prioritize and meet deadlines
Demonstrated experience requiring sound judgment and leadership skills
Knowledge of GE/IDX required
Additional training in medical reimbursement required
Ability to make occasional trips to Health Care Financial Services for training and development related to HCFS software applications
PHYSICAL /
ENVIRONMENTAL DEMANDS:
Job performed in a well-lighted, modern office setting
Occasional standing/bending
Occasional lifting/carrying (20lbs or less)
Some travel locally and overnight
Moderate stress
Prolonged sitting
Prolonged work on a PC/computer
Prolonged telephone work
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.
Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.