Genesys Architect - Rancho Cordova, United States - PTP

Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on

Senior Genesys Architect

to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.

At PTP we value aptitude and creativity as well as experience.

We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

Facilitate JAD sessions with customers

Define and document detailed business and technical requirements

Design and architect CTI based solutions to meet requirements

Lead a team of engineers in implementation activities

Expert hands-on experience with Genesys installation, configuration and development

Work closely with Project Managers to ensure on-time, quality delivery

Assist sales team with customer meetings and technical presentations

Mentor other technical team members

Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:

Genesys Routing solutions

Genesys Reporting

Genesys Voice Portal

Genesys SIP Server

Genesys eServices

Desired Experience

Genesys iWD

Genesys Workforce Management

Genesys Desktop(iWS, WDE and WWE)

Genesys Interaction Recording

Genesys Rules System

PBX to Genesys SIP Migration

J2EE (Java, Servlets, JSP, EJB, JSF)

.NET (C#, ASP.NET, ADO.NET)

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