- Ensure guests receive a consistent and professional welcome/goodbye from the hotel via telephone.
- Book and process all guest reservations for individuals, groups and/or wholesalers (either via telephone, intranet, email, mail internally and through travel planners/corporations).
- Up-sell rooms where possible to maximize hotel revenue.
- Process cancellations, updates on changes and revise guest reservations requests for the hotel according to policy and procedures.
- Respond appropriately to guest complaints. Ensure to make appropriate service recovery gestures according to established guidelines of the hotel and company.
- Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
- Speak with others using clear and professional language and answer telephones using appropriate etiquette.
- Maintain positive guest relations.
- Be an Ambassador or our Melia Rewards loyalty program (sign up, grant benefits and redeem points)
- Perform other duties as assigned.
- Answer telephones in a prompt and courteous manner.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
- Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
- Speak, listen and use a keyboard to type or route messages, usually done while sitting down.
- Provide callers with local directions and general information in a courteous and accurate manner.
- Act a central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including local fire, police, poison control, etc. for assistance.
- Respond to in-house guest concerns or complaints in a timely manner.
- Make appropriate service recovery gestures according to established guidelines.
- Notify management of any malfunctioning telephone equipment or accessories.
- Be aware and prepare for all in-house group meetings and VIP arrivals.
- May provide wake-up calls to guests rooms.
- May assist with other duties as assigned.
- Know your work schedule and follow it with a high degree of reliability.
- Promote and apply teamwork skills at all times.
- Maintain a clean, neat, and orderly work area.
- Utilize protective equipment, when applicable.
- Promote the hotel through goodwill, courtesy, and a positive attitude.
- Continue to learn and grow in your position.
- Comply with hotel policies, procedures, uniform and grooming standards.
- Ability to understand guests' service needs.
- Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
- Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given periods of time.
- Ability to focus on details.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team.
- Ability to sit for extended periods of time.
- Minimum 1-year experience in a similar role.
- Must be able to read, write and speak English. Other languages preferred.
- MEXICO
- ME Cabo
- Paradisus Los Cabos
- Paradisus Cancun
- Paradisus Playa del Carmen
- Meli Puerto Vallarta
- UNITED STATES
- Innside New York
- Meli Orlando Suite Hotel
-
Reservations Agent/PBX Operator
2 weeks ago
Melia Orlando Suite Hotel Celebration, United StatesJob Description · Job DescriptionRESERVATIONS AGENT/PBX Operator- FULL TIME · Meliá Orlando Celebration Hotel · Celebration, Florida · "The world is yours with Meliá" · Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here ...
-
PBX Operator
1 week ago
Hilton Grand Vacations Kissimmee, United StatesHGV Now offers Day One Team Member Benefits · Currently seeking a PBX Operator who is passionate about building lasting vacation memories for owners/guest visiting our resort properties If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, thi ...
-
PBX Agent
2 weeks ago
Lake Nona Wave Hotel Orlando, United StatesOverview: · You will warmly and enthusiastically greet all incoming calls and assist callers with answers to their questions and ensure their calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as ...
-
Reservations Agent/PBX Operator
2 weeks ago
Melia Orlando Suite Hotel Celebration, United StatesRESERVATIONS AGENT/PBX Operator- FULL TIME · Meliá Orlando Celebration Hotel · Celebration, Florida · "The world is yours with Meliá" · Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that ...
-
PBX Operator
1 day ago
Hilton Orlando, United States Part time· Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando · Why join the Conrad brand? The modern luxury concept empowers you to deliver: · Personalized servic ...
-
PBX Agent
3 weeks ago
CoralTree Hospitality Orlando, United StatesYou will warmly and enthusiastically greet all incoming calls and assist callers with answers to their questions and ensure their calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communic ...
-
PBX Agent
2 weeks ago
CoralTree Hospitality Group Orlando, United StatesEnthusiastically greet all incoming calls, knowledgeably answer questions, anticipate their needs, assist them with check-in and check-out, and respond promptly with your personal spirit, however busy and at whatever time of day. Effectively manage c Agent, Hotel, Insurance ...
-
PBX Operator
2 weeks ago
Hilton Hotels & Resorts Orlando, United States Full time· . As a PBX Operator, you would be responsible for answering and responding to internal and external calls in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible PBX Operator, Operator, Hospitali ...
-
PBX Operator
2 weeks ago
Hilton Hotels & Resorts Orlando, United States Part time· . As a PBX Operator, you would be responsible for answering and responding to internal and external calls in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible PBX Operator, Part-Time, Operator ...
-
PBX Operator
2 weeks ago
Evermore Orlando Orlando, United StatesAbout Evermore · Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre ...
-
PBX Operator
2 weeks ago
Hilton Grand Vacations Winter Garden, United StatesOur focus is putting people first, ensuring team members become family, guests become Owners, and Owners become the heart of everything we do. Join our team at HGV as a PBX Operator and be the heart of exceptional guest experiences. · Responsibilities include: · Provide efficien ...
-
PBX Operator
1 day ago
Conrad Orlando Orlando, United States Full time· Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando · Why join the Conrad brand? The modern luxury concept empowers you to deliver: · Personalized servic ...
-
Front Desk Agent/PBX Operator
3 weeks ago
Omni Hotels Orlando, United States Paid WorkLocation · Orlando Resort at Championsgate · The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk ...
-
Front Desk Agent/PBX Operator
1 week ago
Omni Hotels Orlando, United States Paid WorkLocation · Orlando Resort at Championsgate · The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk ...
-
Front Desk Agent/PBX Operator
3 weeks ago
Omni Hotels Orlando, United States Full timeLocation · Orlando Resort at Championsgate · The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk ...
-
Front Desk Agent/PBX Operator
4 days ago
Omni Hotels & Resorts Orlando, United States Full timeLocation · Orlando Resort at Championsgate · The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to w ...
-
PBX Operator- At Your Service
19 hours ago
Spire Hospitality Winter Garden, United StatesCome be part of something big, where you make dream vacations a reality for all that visit the Grove Resort & Water Park, an expansive 106-acre hotel destination located just six miles from Walt Disney World. The opportunity to grow your career is endless and abundant. We want yo ...
-
Operations Agent
3 weeks ago
Menzies Aviation Orlando, United StatesEssential Duties and Responsibilities: · The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters: · * Coordinate and assign gates for inbound and outbound aircraft · * Perform weig ...
-
Traffic Operation Agent
11 minutes ago
Southeast Airport Services, Inc. Orlando, United States Full timeAirport Traffic Operations- MCO Orlando International Airport Traffic Ops Agents duties include providing traffic control, enforcement of parking regulations, and effective customer service to the public and visitors. Agents are expected to interact professionally and appropriate ...
-
CT Technologist
3 weeks ago
N2S Healthcare Staffing Solutions LLC Kissimmee, United StatesJob Title: CT Technologist · Location:Kissimmee, Florida, United States · We are seeking a skilled and dedicated CT Technologist to join our team at [Insert Company/Hospital Name]. As a CT Technologist, you will play a crucial role in providing high-quality diagnostic imaging ser ...
Reservations Agent/PBX Operator - Kissimmee, United States - Melia Orlando Suite Hotel
Description
RESERVATIONS AGENT/PBX Operator- FULL TIMEMeli Orlando Celebration Hotel
Celebration, Florida
"The world is yours with Meli"
Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties
Reservations Agent:
PBX Operator:
General Duties
Minimum Requirements
Explore our job opportunities in The Americas Region