Program Manager - Overland Park, United States - Favorite Healthcare Staffing

Favorite Healthcare Staffing Overland Park, United States

3 weeks ago

Description

Position Details:

Definition of Work:

Client-facing, primary point of contact for client growth. Drives growth within client relationships by emphasizing expanded communication lines within the client and engaging with C-suite and other leadership. Responsible for tracking trends and changes within the client's organization and leadership structure. Constantly assess the health of each client partnership ensuring maximum viability.

Job Description:

Client-facing, primary point of contact for client growth
Achieves goals and metrics set by the VP of Favorite Managed Services & Director of Client Engagement & Program Management
Reports on processes, areas for improvement, and ongoing metrics
Drives growth within client relationships by emphasizing expanded communication lines within the client and engaging with C-suite and other leadership ongoing
Responsible for tracking trends and changes within the client's organization and leadership structure
Responsible for daily call logging and outreach process reporting
Manages all CRM notes and contact updates
Collaboration across Managed Services team for the expansion of client partnerships
Works closely with all Account Managers to identify opportunities for growth and expansion within client partnerships
Growing aligned accounts based on the metrics provided by Director of Client Engagement
Must execute responsive communication
Responsible for the overall client satisfaction
Constantly assess the health of each client partnership ensuring maximum viability
Executes the roll-out of new or improved program opportunities for current clients
Responsible for all client Quarterly Business Reviews including facilitation of scheduling and action items pertaining to QBRs
Maintenance of timely rate reviews/updates and contract renewals (with a quarterly minimum review based on the market) and all communication with the client in relation to rates
Collaboration across account management within Managed Services for the improvement of client support and services
Specializes in understanding the details of client accounts, where we are currently partnered and opportunities for growth as it relates to calling client partners
Executes effective client contact and research including leadership connections, communicating new market intel such as client expansion, new locations, etc.
Understands the full scope of MSP operational offerings and services in-scope under the agreement and those that could be added as an additional service line
Utilizes marketing pieces for the execution of expanded partner lines within current clients (growth in allied, direct hire, etc.)
Effective communication between:
Program Manager and Client
Program Manager and Account Managers
Program Manager and Client Engagement
Program Manager and Payroll/Logistics

Experience and Qualifications:

Ideal candidate should be collaborative with all partnerships of Favorite Managed Services
Must have clear and effective communication abilities
Must be metrics and goal driven to support growth
Experience with client facing engagement

Applicants must be able to show proof that they are legally eligible to work in the United States.
Favorite Healthcare Staffing, Inc.
is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.

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