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- Serve as the key point of contact for assigned clients.
- Assist new customers with completing onboarding via IRIS' automated onboarding system.
- Work with the Customer Support team to address any technical issues with assigned clients.
- Analyze and interpret Client data and information and turn them into actionable insights.
- Provide training & education for standard functionality to assigned clients.
- Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
- Provide feedback to the Product team and participate in technology product design discussions to create tools the customers need.
- Associate's degree or related experience
- 3+ years of customer service experience
- Experience in healthcare is preferred but not required.
- Excellent communication, both verbal and written, with strong interpersonal skills
- Highly organized with strong time management skills and self-accountable
- Highly coachable, career-driven professional with the ability to learn quickly, and be flexible to evolving business.
- Ability to demonstrate effective influential leadership across all customer types/stakeholders.
- While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear.
- The employee is frequently required to stand, sit, and walk.
- Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
- Ability to sit, type, and view a computer screen up to 8 hours at a time.
- Ability to use telephone / headset for up to 8 hours at a time.
Client Service Specialist - Pensacola - IRIS

Description
Job Title: Client Service SpecialistImmediate Supervisor Title: Customer Service & Asset Manager
Company Overview: Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.
General Summary: IRIS is seeking a Client Service Specialist to actively assist a select group of IRIS customers. This is a great fit for a resourceful, self-driven individual looking to begin a career in client relations. An organized person with strong administrative, communication, and follow-through will succeed in this position. As a Client Service Specialist, you will have the opportunity to integrate an understanding of sales, technology, education/training, professional services, consulting, and support. The ultimate strategic goal of this role is to support existing clients to increase utilization and maintain satisfaction.
Essential Job Responsibilities:
Location: Pensacola, FL / Some travel required
Job Status: Full-Time / Benefits Eligible
Salary: Based on Experience
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Patient Service Specialist
Select Medical- Pensacola
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Patient Service Specialist
Select Physical Therapy- Pensacola
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Full time IRIS- Pensacola
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MedPro Customer Service Specialist II
West Florida Medical Center Clinic PA- Pensacola
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Baptist Health Care- Pensacola
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Clinical Services Specialists
Brookdale Senior Living- Pensacola
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Full time Emerald Coast Utilities Authority- Pensacola
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Access Center Specialist I
Nemours- Pensacola
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Recovery Peer Specialist
CDAC Behavioral Healthcare, Inc.- Pensacola
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Client Solution Architects LLC- Pensacola
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Recovery Peer Specialist
Full time CDAC Behavioral Healthcare- Pensacola
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Aircraft Structural Maintenance
United States Air Force- Montgomery
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Wraparound Services Specialist
Children's Home Society of Florida- Milton
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Sales Associate
Jared- Pensacola, FL
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To Go Specialist
Olive Garden- Pensacola, FL
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Porter - Pensacola Honda
Sonic Automotive- Pensacola
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Youth Care Specialist
Lutheran Services Florida- Pensacola
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Oral Surgeon
ETS Dental- Pensacola
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IT SPECIALIST
Department of the Navy- naval air station pensacola
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BC/BE Pulmonary, Sleep and/or interventionalist
Pulmonary, Critical Care & Sleep Disorders Medicine- Pensacola
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Sales Associate
Jared- Pensacola