No more applications are being accepted for this job
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- These examples are not intended to be all-inclusive.
- Other related duties may be assigned as needed.
- Knowledge of customer service principles and practices.
- Knowledge of call center telephony and technology.
- Knowledge of administration and clerical processes.
- Excellent use of active listening, problem solving and analysis skills
- Ability to use a computer to access, interpret, and record information.
- Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.
- Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public.
- Ability to communicate clearly and effectively, both orally and in writing.
- Ability to provide excellent customer service.
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
- Successful completion of high school or equivalent educational attainment is necessary.
- Must have at least one consecutive year of experience in a call center providing customer service.
- Must be legally authorized to work in the United States without the need of a sponsorship.
- Attainment of passing scores on pre-employment tests.
- Employee Assistance Program
- Training
- High School/GED
- Some College
- Associates Degree
- Vocational Degree or Certificate
- Bachelors Degree
- Masters Degree
- Doctorate/JD
- 0 to 6 months
- 1 to 3 years
- 3 to 5 years
- + 5 Years
- I have no experience working in a call center providing customer service
- Yes, I am willing and able to proceed with the required testing for this position.
- No, I am not willing and able to proceed with the required testing for this position.
- Yes
- No
Call Center Information Specialist I - Wichita, United States - City of Wichita, KS
Description
Salary: $16.10 HourlyLocation : Wichita, KS
Job Type: Full-time
Job Number: CALL CTR INFO SPEC 1 - FT/WF
Department: Public Works and Utilities
Division: PWU Call Center
Opening Date: 04/22/2024
Closing Date: 5/5/2024 11:59 PM Central
Distinguishing Features of Work
This position reports to the Call Center Manager, supervising the Call Center. It is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate resources, institutional knowledge and directed training. The work is reviewed through the established goals and evaluation for work product in relationship to goals, daily, weekly, monthly and annually.
The days and hours for this position: Monday-Friday 8:00AM-5:00PM
Bargaining Unit: Service Employee's International (SEIU)
Examples of Work Performed
The City of Wichita is committed to providing a competitive pay and benefits package that helps the City hire and keep good employees. Find out more about what the City offers in the following sections.
Seasonal/Part-time-Limited Benefits Include:
The following validates my highest level of education:
I have the following consecutive years of experience working in a call center providing customer service:
I understand this position will require clerical or administrative testing. I confirm I am willing and able to proceed with the required testing for this position.
I am legally authorized to work in the United States without sponsorship.