Description
Job Description
Job DescriptionJOB DESCRIPTIONPrimary purpose is to support the call center floor/agents with account research of account documentation and verification. Also primary responsibility is handling clients and debtors requests. Account review, updating, and general departmental duties. Assist with maintaining all incoming and outgoing correspondence/payments in a timely manner for clients.Describe this position's Essential Functions: (Tasks, duties & responsibilities of the job. Outline the core responsibilities of the position. Highlight the day-to-day activities of the position).
- Handle incoming mail process, incoming faxes and scanned documents
- Review and process of check payments and walk up payments
- Change status codes in Cubs
- Enter notes in client database
- Skip Tracing – Conducts record searches for vehicle plate and vin #, debtor information, verify death records, bankruptcies
- Verifies account balances and makes account adjustments
Research validation of debt requests and act as a client liaison to gather required documents to submit to debtor's per their requests; Prepare response letters to debtor's disputes and consumer letters
- Find and retrieve information from files
- Support call center agent's requests regarding account maintenance
- Describe the Physical Demands & Work Environment
Works in an enclosed office and mostly works on the computer. Normal amount of standing, walking and bending in performing the functions listed. Nominal amount of light lifting required. Describe this position's Non-Essential Functions: (These duties are performed either very infrequently or could be performed by others without altering the underlying reason the job exists. Outline responsibilities of the position that are not absolutely necessary but the employee may need to perform occasionally).
- Answering phone calls
- General office duties
What knowledge, skills and abilities will be necessary for this position to succeed? (Knowledge focuses on the understanding of concepts. Skills are the practical application of theoretical knowledge. Abilities are the innate traits or talents that a person brings to a task or situation. Examples: Leadership, communication, team player, ability to work with numbers, software skills, planning, etc.)
- Intermediate level of working knowledge of CUBS
- Intermediate level of working knowledge of clients' needs, debt types
- Intermediate skills of computer (internet, email, word processing), typing skills
- Organizational Skills
- Proper Grammar and Written Communication skills
- Self-Motivated
- Takes initiative
- Work independently with little oversight
