Server - Mar'sel (Fine Dining - Part Time) - Rancho Palos Verdes, United States - Terranea Resort

Description

• Able to explain ingredients, preparation techniques and available substitutions
• Knowing of and able to talk to customers about daily specials
• Be detail focused
• Provide meal recommendations and wine pairing suggestions
• Thorough knowledge of FORBES standards

• Serve food courses and alcoholic beverages to guests
• Set tables according to service standards
• Answer questions on menu selections to guests
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in MICROS system at time of order
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights and fire pit, looking all doors etc.
• Present physical and accurate check 2 copies to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company and FORBES standards
• Run food and bus tables when you find extra time
• Anticipate and address guests' service needs
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors

• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers and nonalcoholic selections, correct glassware and garnishes at Terranea

• Energetic, enthusiastic and motivational individual
• Must be able to speak, comprehend, read, and write English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, highpressure situations
• Must be able to stand or walk for long periods of time

• Minimum 2 years in fine dining
• Hotel experience preferred
• High School diploma preferred
• Have at least 2 years of experience in bartending, in addition to knowledge of French/Californian cuisine