Experienced Customer Service Representative - New York, United States - Huma Faheem: Allstate Insurance

Description

Job Description

Join Huma Faheem Allstate Insurance Agency, a mid-size dynamic and customer-focused insurance agency located in Staten Island, New York. As a reputable agency that prioritizes exceptional service and client satisfaction, we are seeking a dedicated Insurance Customer Service Representative to join our team.

What sets us apart?

At Huma Faheem: Allstate Insurance, we believe in fostering a positive and inviting work environment where every team member has the opportunity to succeed. Our agency is deeply rooted in the Staten Island community, and we take pride in our commitment to our clients and community.

What are we looking for?

A self starter, highly motivated and pleasant individual to take on a lead role as a customer service representative. The ideal candidate would be someone with prior experience with an insurance company or agency with knowledge of how to handle inquiries for P&C insurance clients.

Annual Base Salary Based on Experience

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Client Interaction: Communicate with clients in a friendly and professional manner to address inquiries and provide support.

Policy Assistance: Assist clients with policy documentation, changes, and renewals.

Claims Support: Collaborate with customers and insurance carriers to resolve claims inquiries.

Problem Solving: Analyze client requests and provide effective solutions to meet their needs.

Relationship Building: Develop and maintain positive relationships with clients to enhance customer loyalty.

Insurance Knowledge: Must be P&C Licensed and have prior experience with an insurance agency/company and an understanding of insurance policies and procedures.

Excellent Communication Skills: Possess exceptional verbal and written communication abilities.

Customer-Focused Attitude: Demonstrate a strong commitment to delivering excellent customer service.

Detail-Oriented: Display meticulous attention to detail when handling client information and data.

Positive Attitude: Bring a positive and inviting demeanor to create a warm and welcoming customer experience.

Team Player: Collaborate effectively with colleagues to ensure a cohesive and supportive work environment.

Computer Proficiency: Comfortable using software applications, including customer service management systems or databases.