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    Call Center Sales Rep - El Paso, TX, United States - SPECTRUM

    SPECTRUM
    SPECTRUM El Paso, TX, United States

    2 weeks ago

    Spectrum background
    Description

    Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.You may also qualify for free internet, TV and phone services (restrictions do apply).

    Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

    Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
    Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

    Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

    Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.

    Identify and maximize upselling and cross selling sales opportunities.

    Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

    Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.

    Ability to read, write, speak and understand English
    Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
    Demonstrated computer and consumer electronics skills
    Ability to use personal computer and appropriate software applications to include billing system
    Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
    may include weekends, holidays, and split days off


    Bilingual:
    Spanish Required

    Required Related Work Experience and Number of Years
    Call center sales experience preferred – 2

    Office environment

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

    When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

    EOE, including disability/vets.
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