Technical Support Advisor - Lansing, United States - Temperature Equipment Corporation

    Temperature Equipment Corporation
    Temperature Equipment Corporation Lansing, United States

    2 weeks ago

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    Description
    Job Description

    HVAC Residential Service Representative

    Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern states largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD D insurance, paid holidays vacation, and 401(k) with company matching.

    Job Description

    The position of Tech Support Adviser has the responsibility of providing technical and application support as well as technical training to TEC customers, outside TEC Sales, and internal TEC Sales support.

    Responsibilities
    • Maintain a complete working knowledge of the technical aspects in Heating, Ventilation, and Air Conditioning equipment distributed by TEC.
    • Provide technical and application support via phone or field job site visits to TEC customers.
    • Provide technical and application support for inside and outside sales staff.
    • Provide technical support for TEC parts division.
    Skills, Knowledge, Abilities
    • Complete understanding of HVACR systems and applications.
    • Understanding of refrigerant pipe design.
    • Must have good public relations skills.
    • Computer skills; Microsoft Office suite, Excel, Microsoft Outlook, some PIC programming knowledge.
    • Well organized.
    • Team oriented.
    • Exceptional problem solving skills.
    Education Experience
    • 3 year Trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment.
    • 10 years' experience in the HVACR industry related to service and installation.
    Physical Demands Working Conditions Physical Requirements
    • General office environment
    • Routine use of office equipment such as computers, phones, filing cabinets, and fax machines
    • Requires seating for extended amounts of time, manual dexterity for working with computer keyboards.
    • Job site visits requiring roof access via ladders and scuttle Accesses.
    • Must be able to carry a backpack weighing up to 50 pounds at job sites.
    Job Hours
    • Monday through Friday
    • 8am to 5pm
    About Us

    Integrity. Service. Value.

    A nod and a handshake. A live voice when you call. Standing behind everything we do. It's been business as usual for over 80 years.

    Sure, technologies and equipment change. And our growth allows us to satisfy the biggest HVAC/R needs. But we still know our business is built on the little things.

    Keeping it human is what's helped us grow.

    It's what's important to us as your HVAC partner.

    Requirements

    3 year Trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment.

    10 years' experience in the HVACR industry related to service and installation.