- Collections - Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.
- Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance. Develop and inspire team through regular coaching and mentoring.
- Business Support - Provides support to the department and associates with complex problems, questions, and research. Promote a culture of continuous improvement and seek opportunities to further streamline processes.
- Reporting - Monitors processes and daily activities. Reviews and prepares collections reports and shares data as appropriate to management, ensuring ongoing oversight and tracking of problem loans.
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Supervisor Collections Resolution
1 day ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment o Collections, Supervisor, Admi ...
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Collections Resolution Specialist
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First Citizens Bank Raleigh, North Carolina, United States PermanentOverview: · This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of cli ...
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Collections Resolution Specialist
1 day ago
First Citizens Bank Raleigh, United StatesOverview: · This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of cl ...
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Collections Resolution Specialist
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First Citizens Bank Raleigh, NC, United StatesOverview · This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of clie ...
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Senior Collections Resolution Specialist
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General Manager(08940)
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Wake County Public School System Cary, United StatesPOSITION PURPOSE: · Provides leadership and collaboration with schools and departments to foster an environment that is student-focused and results-oriented. Ensures the effective operation of system-wide projects in curriculum support and related instructional support services, ...
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Supervisor Collections Resolution - Fuquay-Varina, United States - First Citizens Bank
Description
Overview:This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate resolution. Facilitates daily workflow and ensures timely completion of work. Provides assistance on complex inquiries, and coordinates training and ongoing development of the team. Performs routine inspection of the work to include call monitoring, account review, and review of associate performance to ensure acceptable quality and productivity. Conducts regular coaching and feedback sessions with staff. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Responsibilities:- Bachelor's Degree and 1 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation OR High School Diploma or GED and 5 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss MitigationPreferred Area of Experience: SupervisorySkill(s): Familiarity with applicable regulations (i.e. FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines)
