- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
- Now offeringDaily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Supervisor
1 week ago
First Service Corporation Atlanta, United StatesWe are seeking an experienced, enthusiastic Supervisor to lead the front desk team at one of our luxury high-rise condominiums . The Front Desk Supervisor is responsible for overseeing the daily activities of the Front Desk Team in addition to assist Front Desk, Supervisor, Custo ...
-
Front Desk Supervisor
1 week ago
First Service Corporation Atlanta, United StatesOversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets a Front Desk, Supervisor, Prope ...
-
Front Desk Supervisor
4 days ago
Auro Hotels Atlanta, United States** Front Desk Supervisor (RI)** · **Job Category****:** Front Office · **Requisition Number****:** FRONT003477 · Showing 1 location · **Job Details** · **Description** · **Supervisory Responsibilities** · Directly or indirectly supervises associates and/or supervisors. Carries ...
-
Front Desk Supervisor
3 weeks ago
Auro Hotels Atlanta, United States** Front Desk Supervisor (RI)** · **Job Category****:** Front Office **Requisition Number****:** FRONT003477 Showing 1 location **Job Details** · **Description** · **Supervisory Responsibilities** · Directly or indirectly supervises associates and/or supervisors. Carries out ...
-
Front Desk Supervisor
4 days ago
Hyatt Regency Atlanta Perimeter at Villa Christina Atlanta, United StatesThe Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest ...
-
Front Desk Supervisor
1 week ago
Hyatt Regency Atlanta Perimeter at Villa Christina Atlanta, United StatesThe Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest ...
-
Front Desk Supervisor
1 week ago
Hyatt Regency Atlanta Perimeter at Villa Christina Atlanta, United States· The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of gue ...
-
Supervisor-Front Desk
5 days ago
free-classifieds-usa Atlanta, United States****Supervisor-Front Desk - St. Regis Hotel, Atlanta **** · Price: Check with seller · Published date: February 8, :17 · Modified date: February 8, 2022 · Eighty-Eight West Paces Ferry Rd NW Atlanta, Georgia, United States · User Offline · Advertisement · Live Fully at Mar ...
-
Front Desk Supervisor
1 week ago
Hyatt Regency Atlanta Perimeter at Villa Christina Atlanta, United StatesJob Description · Job DescriptionThe Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to del ...
-
Supervisor, Front Desk
4 days ago
Wyndham Hotels & Resorts Atlanta, United States** Supervisor, Front Desk** · Location: · Atlanta, GA, US · Property Name: · La Quinta by Wyndham Atlanta Midtown - Buckhead · Req Id: · 14802 · La Quinta by Wyndham · is now seeking a Supervisor, Front Desk · to join our team at the La Quinta by Wyndham Atlanta Midtown - B ...
-
Supervisor, Front Desk
3 weeks ago
Wyndham Hotels & Resorts Atlanta, United States** Supervisor, Front Desk** · Location: Atlanta, GA, US · Property Name: La Quinta by Wyndham Atlanta Midtown - Buckhead Req Id: 14802 · La Quinta by Wyndham is now seeking a Supervisor, Front Desk to join our team at the La Quinta by Wyndham Atlanta Midtown - Buckhead locatio ...
-
Supervisor-Front Desk
4 days ago
free-classifieds-usa Atlanta, United States****Supervisor-Front Desk - St. Regis Hotel, Atlanta **** · * Price: Check with seller · * Published date: February 8, :17 · * Modified date: · February 8, 2022 · * Eighty-Eight West Paces Ferry Rd NW Atlanta, Georgia, United States · * User Offline · Advertisement · Live Fully ...
-
Front Desk Supervisor
3 weeks ago
Aimbridge Hospitality Atlanta, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
4 weeks ago
Aimbridge Hospitality Atlanta, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
3 days ago
Method Atlanta, United StatesJoin the team redefining luxury hospitality in Atlanta. Join FORTH. · You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep ...
-
Front Desk Supervisor
6 days ago
Method Atlanta, United StatesJoin the team redefining luxury hospitality in Atlanta. Join FORTH. · You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep ...
-
Front Desk Supervisor
1 day ago
Method Atlanta, United StatesJoin the team redefining luxury hospitality in Atlanta. Join FORTH. · You know that feeling? When you walk into a hotel or a restaurant and everythingand everyonejust feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep s ...
-
Front Desk Supervisor
1 week ago
Method Co. Atlanta, United StatesJob Description · Job DescriptionJoin the team redefining luxury hospitality in Atlanta. Join FORTH. · You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seam ...
-
Front Desk Supervisor
2 days ago
Shaner Hotel Group Atlanta, United StatesJob Description · Be available to work a flexible schedule, including weekends, holidays, and varied shifts. · Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. · Handle guest complaints ensuring guest satisfac ...
-
Front Desk Supervisor
6 days ago
Shaner Hotel Group Atlanta, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. · Handle guest complaints ensuring guest satisfaction ...
Front Desk Supervisor - Atlanta, United States - Aimbridge Hospitality
Description
Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.
He/she is also responsible for maximizing room revenue and occupancy.Responsibilities
QUALIFICATIONS:
RESPONSIBILITIES:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Need help finding the right job?
We can recommend jobs specifically for you
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyHomewood Suites Atlanta MidtownPosted Date5 days ago(4/26/2024 4:48 PM)
ID
LocationUS-GA-Atlanta
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
