- ECI Software Solutions has been offering industry-specific, cloud-based business management software and services to small and medium-sized businesses for over 30 years.
- With divisions dedicated to manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions seamlessly integrate into every aspect of a customers' business.
- ECI aims to empower the entrepreneurial spirit of small and medium-sized business owners by providing exceptional software solutions.
- The company also prides itself on its award-winning company culture that focuses on employee well-being and engagement.
- Competitive benefits aimed at employee well-being, including paid volunteer time off.
- Consistent recognition as one of the 50 Most Engaged Companies To Work For by Achievers.
- International acclaim for high levels of employee engagement with Certification as a Great Place to Work for six consecutive years.
- Multiple International Business Awards (Stevie) reflecting our culture of creativity, innovation, and leadership.
- A diverse and inclusive global team that values professional development and collaboration.
- Become an expert on Field Service products as directed by the Implementation Team Lead.
- Provide online end user training to customers and internal personnel, along with assisting in best practice recommendations.
- Understand customer processes to advise on and train processes that align with the software's capabilities.
- Translate technical information into training suitable for users at different levels.
- Stay updated on new product offerings and functionalities.
- Work independently with a sense of urgency and handle multiple training projects simultaneously.
- 3+ years of experience supporting or training customers in various environments.
- BA/BS in education, accounting, communication, or related fields preferred.
- Business process consultation experience is a plus.
- Strong verbal and written communication skills, troubleshooting initiative, and proficiency in MS Office.
- Organizational skills and experience in related industries are beneficial.
- #LI-REMOTE
- #LI-CV1
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Implementation Consultant - Des Moines, United States - ECI Software Solutions
Description
The Implementation Consultant will report to the Implementation Team Lead, focused on e-automate and Thermogrid products.
This role involves assisting customers in utilizing ECI's products effectively in their day-to-day operations, contributing to the growth of ECI's Field Service Group.