Software Engineer - Grand Rapids, United States - Kion Group AG

Description

What we offer:

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department.

The work schedule for this opening is Monday - Friday 8am - 5pm EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.


Other duties include:
Assisting project and technical engineers in integration of new systems
Assisting technical and development personnel in application quality testing
Working on site to install, commission, and test installation of material handling solutions
Providing specified technical support to customers on-site
Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
Review Sales and Estimating Functional Specifications documentation
Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
Participate in an on call rotation during non-business hours


Tasks and Qualifications:

Basic Qualifications:
Bachelor's Degree (Computer Science, Software Engineering, or related field)
At least 2 years' experience in software, network and/or hardware engineering positions
Experience with Oracle databases
Experience with MS SQL Database
Experience with Windows operating systems

Preferred Qualifications:
5+ years' experience in software, network and/or hardware engineering positions
Strong written and verbal communication skills.
Material Handling background is a plus
Strong problem solving skills.

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