Sr Director, Services Delivery Partners, North America - Chicago, IL, USA
1 day ago
Job description
About the opportunityThe Sr Director, Services Delivery Partners, North America is accountable for scaling, optimizing, and operationalizing Dayforce's Service Delivery partner ecosystem across the region.
This role owns the strategy, performance, and execution of our System Integrator (SI) and Consulting partner portfolio — including GSIs, regional SIs, and specialist consulting partners — with a clear mandate to increase SI-led delivery, improve implementation outcomes, and accelerate partner-influenced and partner-sourced growth.
This leader oversees both Partner Alliance Directors (PADs) and Field Alliance Directors (FADs), ensuring tight alignment between partner strategy, sales execution, and segment-specific growth priorities.
The role serves as the connective tissue across Sales, Services, Product, and Marketing — bringing together all elements of the Dayforce Partner Network (DPN) to deliver a cohesive, segment-aligned partner strategy.
What you'll get to doPartner & Delivery Strategy
Own and execute the North America Service Delivery Partner strategy, aligned to global partner objectives and Dayforce's FY26 priorities around Coverage, Growth, and Innovation.
Shape partner coverage models by segment, industry, and geography to ensure the right partners are engaged early, consistently, and effectively.
GTM & Segment ExecutionLead the development and execution of segment-specific partner GTM strategies, in close alignment with Sales leadership.
Ensure partners are engaged earlier in the deal lifecycle to improve deal quality, reduce delivery risk, and accelerate time to value.
Partner with Service Sales, Sales Ops, and Marketing to embed partners into core sales motions and priority initiatives.PAD & FAD Leadership
Lead and develop the Partner Alliance Director (PAD) team, accountable for:
Strategic partner relationships
Joint business plans
Partner performance, health, and accountability
Long-term ecosystem strategy and investment decisions
Lead and develop the Field Alliance Director (FAD) team, aligned by sales segment, accountable for:
Orchestrating partners at the field level
Pulling together SIs, advisory, ISVs, and community partners into a unified segment strategy
Acting as the central point of coordination between Sales, Partners, and internal teams
Ensure PADs and FADs operate as a single, integrated model — balancing long-term strategy with near-term execution.
Partnership Management & Governance
Establish and execute joint business plans with strategic Service Delivery and Consulting partners, with clear success metrics tied to pipeline, attach, delivery performance, and customer outcomes.
Drive consistency in execution while allowing flexibility for segment and regional nuances.
Cross-Functional Leadership
Work closely with Services, Sales, Product, Marketing, Legal, and Finance to ensure partner strategies are fully integrated into Dayforce's operating model.
Data, Insights & Optimization
Leverage data, dashboards, and insights to monitor partner performance, identify gaps, and continuously optimize strategy.
Regularly communicate progress, risks, and opportunities to executive leadership with clarity and confidence.
Skills and Experience we Value
15+ years of experience in partner leadership, alliances, SI practice leadership, service delivery, or enterprise software ecosystems.
Proven experience leading Service Delivery partnerships with GSIs, regional SIs, and consulting firms.
Demonstrated success driving partner-led growth, including pipeline generation, SI Prime attach, and scalable delivery models.
Strong understanding of HCM, Payroll, Workforce Management, or adjacent enterprise platforms.
Experience leading senior, distributed teams with a mix of strategic and field-oriented roles.
Executive presence with the ability to influence across Sales, Services, and partner organizations.
Highly analytical, metrics-driven, and comfortable operating in complex, matrixed environments.
Proficiency with Salesforce, PowerBI, PRM tools, and executive-level reporting.
Bachelor's degree required
MBA preferred but not required
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