Site Services Specialist - Research Triangle Park, United States - WIRB - Copernicus Group

Description

ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected annual base salary range: $49,860 to $77,500

GPS level: P2

JOB SUMMARY: The Site Services Specialist is responsible for day-to-day implementation and coordination of clinical trial recruitment programs. This implementation may include placing field staff at research sites to support program execution. Site Services Specialists work closely with the sponsor's study team, internal program team, research study sites, and other internal WCG employees working at various locations in the nation to ensure successful clinical trial recruitment and retention. Most of communication is done remotely through phone and email, therefore strong oral and written communication are essential.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Work closely with research staff to assess sites' needs and identify opportunities to provide services
• Interview, hire, and train field staff
• Follow up with research site staff regarding current initiatives and offer alternative solutions/services where applicable
• Partner with internal team(s) to identify pain points and offer suitable mitigations
• Responsible for performance of field staff and oversee execution of site based recruitment plan
• Train new hires and provide mentorship
• Opportunity to lead internal team on company initiatives
• Host team huddles
• Provide overall support to ensure program success
• Attendance and punctuality are essential functions of the position
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS: Bachelor's degree or equivalent experience required.

QUALIFICATIONS/EXPERIENCE:

• Minimum 2 years proven work experience within clinical research or similar role
• Preferred: Research Coordinator, Regulatory, and/or Recruitment experience
• Ability to manage multiple tasks under limited direction while generating quality deliverables
• Willing to take initiative and think innovatively for continuous improvement of services
• Excellent written and oral communication skills
• Excellent organizational skills
• Ability to prioritize and handle multiple tasks with changing deadlines
• Team player with excellent people skills
• Strong customer focus
• Working knowledge of Microsoft applications (Word, Excel, and PowerPoint)

TRAVEL REQUIREMENTS:

0% - 5%

5% - 10%

10% - 20%

20% - 50%

>50%

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.