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Customer Service Representative - Pearl City, HI, United States - TEKsystems
Description
As a Customer Service Representative, you will play a crucial role in maintaining our reputation for outstanding customer service. You'll be the front line in interacting with our customers, ensuring their inquiries are addressed promptly, and any issues they encounter are resolved efficiently.
Primary Responsibilities:
Assist customers with inquiries via email and telephone.
Coordinate pickups and oversee the preparation and loading of shipments from Honolulu to Los Angeles, working closely with the Warehouse.
Prepare manifests and delivery receipts for vessels docking in Honolulu and process arrival notifications.
Handle requests for order refusals, re-consignments, redeliveries, and more.
Provide customers with daily and monthly activity reports.
Follow up on proof of delivery (POD) from interline partners.
Update customer websites with delivery status and report OS&D status daily.
Process claims and handle accessorial/consolidation billing.
Offer rate quotes and maintain accurate delivery receipts and POD logs.
Support Sales Personnel with information on rush requests, delivery status, credit information, and updates.
Perform additional duties and projects as assigned.
Qualifications:
High school diploma or GED; six months related experience preferred.
Excellent verbal and written communication skills.
Proficiency in basic math (addition, subtraction, multiplication, division).
Ability to read and interpret documents such as safety rules and procedural manuals.
Strong organizational skills and the ability to multitask effectively.
A proactive approach to problem-solving and the ability to work independently.
Why Join Us?
You'll be part of a supportive and dynamic team that values your contribution and is committed to your professional growth. We offer competitive compensation, comprehensive training, and opportunities for advancement. Join us in driving our mission forward and making a difference in the logistics and transportation industry.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
