Operational Readiness Lead - St. Louis, United States - The Cigna Group

Description

This is a hybrid role and will require the ability to work in person.

Role Summary

The Operational Readiness role will focus on Cigna Pharmacy/Core Solutions Operational Readiness initiatives for complex and large scale/cross functional initiatives. This role is responsible for facilitation of the end-to-end operational readiness efforts and change management across internal and external impacted areas on assigned initiatives.

Responsibilities

• Collaborate with matrix organizations to identify their operational impacts and readiness needs.
• Document, maintain and execute the Operational Readiness plans for large scale initiatives, including Change Management plans.
• Resolve/mitigate issues and put in operational contingency plans where needed. Escalate issues to appropriate audiences including E2E Project Manager, key business leaders and team members.
• Facilitate Operational Readiness calls for assigned initiatives and identify where there are cross initiative dependencies.
• Ensure SOP's, job aides, training are created and executed to ensure seamless go live.
• Collaborate with business teams to plan, from a change management perspective, for their organizations to have the right staffing models in place and ensure they are prepared to accept the operational impacts and changes to their teams.
• Provide written and verbal status reporting and/or updates on initiatives; modify these communications to meet the needs of the audience.
• Facilitate project pre and post go-live check point calls to ensure business check-out needs are executed. Command Centers are established for significant go live events.
• Ensure business acceptance testing criteria is defined/documented, testing is executed, and defects are resolved. Ensure Business review and sign-off received on business test evidence.
• Ensure KPI/metrics are defined, as needed, developed and available for the monitoring of go live activities.
• Support Enterprise Operational Readiness activities/execution.
• Support lessons learned. Provide recommendations to improve the Cigna Pharmacy/Core Solutions Operational Readiness process and contribute to on-going process improvements within the role.
• Support the Cigna Pharmacy Issues Management process and lead assigned issues through closure by following defined best practices while keeping artifacts updated.
• Lead Pilot initiatives and other responsibilities as directed.

Qualifications

• 7+ years of experience in operational readiness, project management, and/or change management
• Skilled in core project management including multiple aspects of the PMBOK and Scaled Agile Framework (PMP and Safe Agile certified a plus)
• Healthcare/Pharmacy domain experience/knowledge necessary
• Ability to engage in a highly matrixed organization
• Excellent communication skills and ability to interact with all levels and diverse partners, including executive leaders
• Excellent leadership, communication, and planning skills
• Fact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisions
• Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes and objectives
• Ability to develop trusting working partnerships with internal and external business and technology partners
• Ability to proactively influence, persuade, and collaborate with operational areas affected by the operational changes
• Able to manage multiple priorities and execute with limited information and ambiguity
• Leverage data insights, experience and knowledge of business needs to identify or develop business solutions, engage technology through appropriate channels to solve problems
• Works effectively under pressure
• Able to work independently and as part of a collaborative group
• Ability to effectively communicate, both written and oral
• Proficient in SharePoint, MS Excel, MS Word, PowerPoint, MS Outlook, MS Visio, Confluence, MS Project
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new projects
• Strong analytic and decision-making abilities
• Critical thinking skills

Competencies

• Influential leadership
• Customer focus
• Dealing with ambiguity
• Personal accountability
• Managing complexity
• Acts with a sense of urgency
• Priority setting
• Thoughtful risk-taking
• Driving Change
• Managing Vision and Purpose
• Negotiation
• Customer Centric Thinking
• Professional Savvy
• Cross-Cultural Agility
• Understanding Client/Customer Needs