Baggage Handler - Warwick, United States - ABM Industries

Description

Overview

SHIFT AVAILABLE | 4AM TO 12:30PM

SALARY | $15/hr.

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

• Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
• Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

Primary Duties and Responsibilities:

• Ability to be empathetic, mindful, and helpful to customers who have been separated from the belongings
• Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts
• Ensures baggage tagging is correct
• Direct and assist passengers with mis checked or short-checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Evaluates customer's need concerning airline locations
• Can meet the Station's attendance standards
• Other duties as assigned
• Maintain high levels of performance for customer service metrics including call logs, call quality, customer service feedback ratings, tracking, etc.
• Maintain effective inventory control processes which includes monitoring and tracking of goods and supplies.
• Working knowledge of workforce management practices and tools, e.g., scheduling software, ABM Clean monitoring software.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
  

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)
• Customer Service Experience
• 1 yr. of similar work experience