lead patient service representative - Bangor, United States - Covenant Health (Tennessee)

Description

Position Summary:

Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice.

The PSR serves as an ambassador of St.

Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service.

Our PSR's are the first impression our patients/visitors receive when they enter any of our facilities.

The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

PSRs must be competent and knowledgeable of duties within the medical office setting which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assists other personnel and physicians in all departments as needed.

Education:

School Diploma/GEDExperience:
No previous experienceCertification: Medical Terminology preferredCovenant Health Mission StatementWe are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities

Our Core Values:

• CompassionWe show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
• IntegrityWe promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
• CollaborationWe work in partnership, dialogue and shared purpose to create healthy communities.
• ExcellenceWe deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).