Front Desk Professional - Denver, United States - Littleton Massage & Sports Recovery

Description

Job Description

Job Description

Before applying, please map us to see our location. We are very close to Morrison, at 470 and Bowles. As a keyholder, this role requires the individual to be within 15 minutes of our location.

Dynamic massage & sports recovery clinic is looking for a detail oriented, super friendly professional to help with a variety of office duties. You will attend to massage and sports recovery clients throughout your shift; Respond to inquiries on the phone, by email and in-person; Supply information regarding Littleton Massage & Sports Recovery and our offerings to the general public and clients. Schedule appointments for clients. Be creative in problem solving and customer relations to create harmonious and fun culture for staff and clients. Because we have been in business for 5 years, with over 350 members, prior office experience interacting with the public and problem solving is required. In addition to financial compensation, all staff receive a complimentary 60-minute massage per month by the staff member of their choosing. This is a great job perk ($109 value).

Main Job Tasks and Responsibilities

• answer telephone, screen and direct calls
• provide information to callers
• hospitably greet anyone entering our office
• deal with queries from the public and clients
• ensure knowledge of staff shifts
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• prepare correspondence and documents
• receive and sort mail and deliveries
• schedule appointments and re-book clientele
• maintain log of sales, retention, etc
• sales of memberships, gift cards and packages
• monitor and maintain office equipment and inventory
• tidy and maintain the reception area and office
• be proactive in approaches to retention and client satisfaction
• maintain professional and appropriate appearance
• commission and bonus structure in addition to hourly

Education and Experience

• high school diploma required
• 2 years minimum experience and skills in administrative and clerical procedures
• fast learner with computer experience and ability to learn our CRM program quickly
• 2 years minimum experience in customer service principles and practices
• candidates with health, wellness or spa facility experience will be prioritized, especially anyone with experience using MINDBODY Online

Company DescriptionLittleton Massage and Sports Recovery helps individuals of all ages achieve full functional restoration and optimal mobility through a vast range of modalities that are customized for each client. We address functional issues from stressed joints and muscles to post-surgical restoration. Our skilled massaged therapists and sports recovery specialists are trained to identify the source of your pain or discomfort and lead you on the path to full mobility. Our vision is to accelerate optimal mobility to help Coloradans live pain free, stay active and age well.

Company Description

Littleton Massage and Sports Recovery helps individuals of all ages achieve full functional restoration and optimal mobility through a vast range of modalities that are customized for each client. We address functional issues from stressed joints and muscles to post-surgical restoration. Our skilled massaged therapists and sports recovery specialists are trained to identify the source of your pain or discomfort and lead you on the path to full mobility. Our vision is to accelerate optimal mobility to help Coloradans live pain free, stay active and age well.