Customer Success Manager - Orlando - PVcase

    PVcase
    PVcase Orlando

    9 hours ago

    CDI $70,000 - $130,000 (USD) per year *
    Description

    Customer Success Manager

    We are seeking a Customer Success professional with experience managing clients, preferably in B2B environments. A proven track record of renewing contracts, identifying upsell opportunities, and building strong customer relationships is essential.

    • Owning a book of customers requires driving engagement throughout the customer journey, including sales handoff, onboarding, adoption, and renewal.
    • Driving healthy adoption net retention reduces churn by consulting with customers to understand their business goals ensuring ongoing value from PVcase products.
    • The role involves engaging executive sponsors within customer organizations as needed owning the value proposition for PVcase's multi-product suite understanding its application to address global needs collaborating across teams Sales Product Marketing for seamless experiences acting as a liaison advocating senior leadership contributing process development projects.
    1. Minimum 2 years Customer Success experience preferred renewable energy industry knowledge not required but valuable demonstrated relationship-building skills collaboration internal external teams forecasting data analysis conflict-resolution prioritization work against customer goals metrics understanding proficiency CRM software service tools Salesforce Gainsight plus experience flexible environment standard US working hours meeting requirements written verbal communication additional language skills desired startup scale-up comfort continuous improvement team contribution job security future matched 401(K) plan health dental vision coverage vacation policy training program flexible working half-day Summer Fridays remote unlimited work transparency trust salary system added paid vacation days company results birthday volunteering occasions moving solar forward alternative traditional processes site selection design yield estimation platform faster precise productive project development leading choice professionals powering over 1800 customers countries annual projects number
    * This salary range is an estimation made by beBee
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