Dispatch Manager - American Fork, United States - LiveView Technologies

Description

Job Description


Job Description Salary:

Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help Based in Utah, LVT is the world's leader for physical security platforms and data.

With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come.

While we were founded nearly 20 years ago (so we're stable), we are still innovative and consistently scaling (at a rate of 100% year-over-year in the last 5 years).

If you are looking for a market leading organization with untapped potential, look no further than LVT

So about that scalability - we've been very intentional about our growth and profitability, which has driven our massive growth trajectory.

To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level.

At LVT, we provide a fulfilling career that allows you to live your best life at work and at home.

We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on


Role Description:

We are seeking a highly organized and skilled working Manager to lead and supervise a team of Dispatch agents and Logistics Coordinators in our office setting.

The team is responsible for coordinating the transportation logistics of LVT units, dispatching field technicians for installs or repairs, and ordering parts through the use of software and phone calls.

As a working manager, you will participate in the responsibilities of the team to coordinate the successful transportation and improvements to LVT Units while guiding the team, clearing roadblocks, and improving efficiency.

Responsibilities:

Team Player:

Be an expert in the logistics and dispatch processes and lead by example by effectively and efficiently dispatching field technicians, ordering parts, and coordinating logistics of units with logistics companies.

Team Management:
Oversee a team of agents, providing guidance, support, and motivation to ensure a cohesive and efficient work environment.

Work Allocation:
Distribute tasks and responsibilities among team members, ensuring a balanced workload and efficient use of resources.

Training and Development:
Facilitate training sessions for new agents to familiarize them with office procedures, software tools, and customer service protocols.

Performance Monitoring:
Regularly monitor individual and team performance, identifying areas for improvement and implementing corrective actions when necessary. Hold self and team members accountable for achieving targets and objectives set within the team, department, and company.

Reporting:
Follow consistent reporting cadence on performance of individuals and team metrics and KPI's.

One-on-One Meetings: Conduct consistent one-on-one meetings with team members to provide feedback, address concerns, and discuss their progress and professional development.

Quality Assurance:

Ensure the accuracy and quality of work performed by the team, conducting periodic reviews and audits to maintain high standards.

Problem Resolution:
Assist agents in resolving complex issues and customer inquiries, escalating matters to higher management when required.

Process Improvement:
Collaborate with higher management to identify process inefficiencies and suggest improvements to optimize workflow and enhance productivity.

Cross-Functional Communication:
Collaborate with different groups throughout the organization to accomplish dispatch and logistics tasks.


Required Skills & Qualifications:

Experience:
Proven experience in a managerial or supervisory role, preferably in an office and logistics-related setting.

Technical Proficiency:
Familiarity with computer software, including logistics management systems, and the ability to adapt quickly to new technologies. Knowledge of ServiceNow is a plus.

Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively convey information and instructions to team members and stakeholders.

Vision and Direction:

Create vision and direction for the team by communicating high level goals, creating line-of-sight to achieve goals, and convey strategic plans in a clear and motivating may to help the team see what can and must be accomplished.

Leadership Qualities:
Strong leadership and decision-making skills, fostering a positive and collaborative team environment.

Time Management:
Exceptional organizational and time management abilities, ensuring tasks are completed efficiently and deadlines are met.

Problem-Solving:
Demonstrated ability to identify challenges, analyze situations, and implement effective solutions.

Customer Focus:
Dedication to providing exceptional customer service, both internally and externally.

Benefits
Paid Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us

HR Policy
We're an equal-opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

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