Service Engineer - Indianapolis, United States - Allison Transmission

Description

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begin driving your career forward

Job Title:

Service Engineer - Defense

Pay Grade:

T2

Job Description:

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.

This is an exciting opportunity in Indianapolis for a Service Engineer focusing on our military products

Learn more about this role and how you can begin driving your career forward

The Service Engineer provides assistance to Allison distributors, dealers, OEMs and end-users in the troubleshooting, servicing and repairing of transmissions and their control systems. The Service Engineer provides field service support, champions root cause investigation and execution of corrective action for major issues. The Service Engineer also provides assistance to the Allison global Customer Support, Quality and Sales organizations as a subject matter expert for the products supported. Primary product to be supported is Hybrid transmissions, but may include others. Other duties include but are not limited to the following:

PRIMARY DUTIES AND RESPONSIBILITIES

• Perform investigation and analysis on failed transmissions and/or parts
• Identify emerging issues
• Develop and lead investigative plan for emerging or major issues
• Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
• Prepare technical documents to inform Service network of product issues, product updates and releases
• Draft or update Service publications
• Create and perform specialized training as-needed
• Provide Customer Support representation on any required internal teams
• Support special tool design
• Support warranty review as-needed
• Support Allison Technical Assistance Center personnel

EDUCATION AND QUALIFICATIONS

• Bachelor's degree in Engineering; Mechanical, Mechatronics, Electrical or Technology; Mechanical, Automotive, Mechatronics, Electrical
• Equivalent work experience will be considered; 3+ years in a related field

SKILLS AND COMPETENCIES

• Strong technical knowledge and hands-on experience with automatic transmissions and heavy-duty vehicles.
• Mechanical experience on military vehicles.
• Proficiency in English language; written and verbal
• Knowledge of failure modes analysis and problem solving techniques
• Strong analytical skills
• Ability to make decisions independently with appropriate level of guidance
• Strong organizational skills and ability to work with minimal supervision
• Proficient with MS Office

TRAVEL

• Ability to travel domestically and internationally; up to 25% travel and on potentially short notice

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+-

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.