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    Customer Service Representative - San Jose, United States - Azazie, Inc.

    Azazie, Inc.
    Azazie, Inc. San Jose, United States

    2 weeks ago

    Default job background
    Retail
    Description

    About The Job:

    Azazie, the trailblazer in direct-to-consumer fashion, is on the lookout for a dynamic Customer Service Representative to join their passionate team. If you're someone who thrives on providing top-notch customer experiences and loves helping customers with their queries, this might just be the perfect role for you.

    Job Summary

    In the role of a Customer Service Representative at Azazie, you'll play a crucial part in ensuring customer satisfaction through effective communication and problem-solving. Your main focus will be on addressing customer concerns and delivering solutions promptly and efficiently through various communication channels.

    Responsibilities

    • Assist customers via phone, chat, and email by understanding their needs and providing necessary support.
    • Handle customer complaints with care and empathy, ensuring timely resolution within 24-48 hours.
    • Respond promptly to customer inquiries, showing genuine interest and concern for their shopping experience.
    • Utilize various platforms to access information and provide exceptional customer service.
    • Maintain accuracy in recording customer details and resolving issues to enhance customer satisfaction.
    • Meet and exceed performance goals to ensure customer service excellence.
    • Utilize software and tools effectively to enhance customer service delivery.

    Skills/Talents Required:

    • Analytical mindset with strong problem-solving abilities.
    • Ability to manage multiple communication channels effectively.
    • Team player willing to take initiative and support colleagues.
    • Adaptability to thrive in a dynamic work environment.
    • Clear and concise communication skills.
    • Strong focus on building positive customer relationships.
    • Excellent time management and interpersonal skills.

    Qualifications:

    • Schedule: Sunday - Thursday or Tuesday - Saturday
    • Minimum 1 year of Customer Service Experience
    • Proficiency in English; knowledge of additional languages is a bonus.
    • Experience with CRM software like AI Intercom or Slack is advantageous.
    • Proficiency in Microsoft Office and Google Docs.
    • Demonstrated mastery of customer service skills.

    Benefits

    • Comprehensive health and life insurance coverage.
    • Paid time off and holidays.
    • 401k benefits and other perks like free snacks and drinks.
    • Employee discount and engagement events.
    • Monthly team appreciation lunches.

    Physical Requirements: This role may involve sitting, talking, standing, and occasional lifting. Specific vision abilities required.

    Azazie, Inc. is committed to providing equal employment opportunities to all employees based on merit and without discrimination.

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