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    • Part Time Key Holder - Chicago - Joann

    Joann
    Joann Chicago

    2 days ago

    Default job background
    Part time
    Description

    Key Holder

    The Key Holder's primary responsibility is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place.

    All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

    The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.

    The Key Holder will embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.

    Responsibilities & Competencies

    HEARTS

    • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
    • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
    • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

    HANDS

    • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Lifts boxes from the truck and receiving area, places and arranges items on shelves and racks. Enters and exits truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Moves product from truck to sales floor as needed.
    • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
    • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

    MINDS

    • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
    • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
    • Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
    • Works with store management to identify opportunities to drive the business and increase sales/profit.

    INSPIRE

    • Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.
    • Follows up to ensure tasks are completed well and in a timely manner.
    • May act as MOD to open/close store when no member of store management is present.
    • Collaborates with other Team Members or store management on projects in a professional manner.

    Physical Demands

    • Stands during an entire shift (other than normal break time).
    • Continuously walks around all areas of the store throughout shift.
    • Reads written instructions, reports, and other information on paper and computer screens.
    • Orcally communicates with customers and other team members on consistent basis throughout their shift.
    • Inputs data on computer keyboard and handheld units.
    • Uses 2-way radios (hears incoming messages and provides verbal response).
    • Pushes/pulls merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
    • Lifts, places, and arranges items on shelves and racks.
    • Bends down and reaches above head.
    • Climbs and descends ladder.
    • Individually lifts up to 49 pounds, and group lift up to 97 pounds.

    Expected Availability

    Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including but not limited to days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

    Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including but not limited to days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

    Education & Experience

    Education: Minimum - High School Diploma or equivalent.

    Experience: Minimum - 1+ years of supervisory experience in a customer centric environment.

    This position will be located at: 555 W Roosevelt Rd Chicago, IL 60607.

    Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

    • Medical, Dental and Vision benefit plans.
    • Company-paid basic, Optional, and Dependent life insurance.
    • Long-term disability and Company-paid Short-term disability.
    • Paid Time Off and Sick Time.
    • Tuition Reimbursement.
    • Team Member Discount.
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