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    • Client Service Coordinator - Chicago - Tishman Speyer

    Tishman Speyer
    Tishman Speyer Chicago

    1 day ago

    Default job background
    Full time
    Description

    Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential.

    Our diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments.

    Job Description

    The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day-to-day operations.

    Key Responsibilities:

    • Be the first point-of-contact and concierge in the Property Management Office (PMO)
    • Provide a warm and welcoming experience for customers and visitors
    • Promote Tishman Speyer's ZO amenity offerings
    • Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
    • Actively support the Property Management team in fostering long-lasting relationships

    Operations:

    • Provide support to ensure smooth operations of the PMO
    • Manage customer requests using our work order system and coordinate with building operations team
    • Assist the Client Service Manager (CSM) in distribution of monthly rent statements and processing invoices in a timely manner
    • Assist new customers with onboarding procedures
    • Schedule periodic contracted services with building vendors as needed
    • Update office files as and when required
    • Distribute daily freight elevator and loading dock schedule
    • Coordinate incoming and outgoing mail, overnight deliveries, and courier service
    • Maintain certificates of insurance for contractors, customers, and vendors
    • Update all directories and emergency contact lists as needed
    • Assist the Property Management team with projects and communication

    About You:

    • 1 to 3 years of experience in the commercial real estate or hospitality industry
    • Bachelor's degree
    • Proficient in Microsoft Office or equivalent
    • Ability to understand and communicate in English, verbally and in writing

    Critical Competencies for Success:

    • Thrive in an innovative and fast-paced environment
    • Demonstrate strong interpersonal skills
    • Provide exceptional customer service
    • Support Tishman Speyer's hospitality initiatives

    Additional Requirements:

    • Prolonged periods of standing
    • Frequent walking
    • Frequent use of hands and fingers to write, type, and grasp documents and items
    • Frequent use of arms to reach, pull, and push
    • Occasionally lift and/or move 10-20 lbs

    *Onsite presence is required for this position.

    Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

    We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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Client service coordinator