- This position offers competitive pay and bonus potential.
- Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times.
- Be a point of contact for guests prior to their arrival to inform guests of special happening during their stay and to answer any questions they may have.
- Gathers/tracks guest information and preferences by maintaining the guest database.
- Creates unique memorial experiences for our guests.
- Reviews traces daily to confirm information with other departments.
- Audit activity and spa bookings to ensure accuracy.
- Communicates accurate guest information & preferences to other team members & departments.
- Monitors website content to ensure accurate even information is posted.
- None
- High school diploma required
- Must have a valid drivers license
- Hotel Front of House operations experience preferred
- Ability to communicate well with guests and fellow staff
- Non-verbal communication skills important
- Must have excellent verbal & written communication skills
- Basic math skills required
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to listen carefully to guest requests and execute them in a timely manner
- Must be able to sit or stand for long periods of time
- Must be able to sit at a computer for long periods of time
- Must be able to operate a company vehicle or golf cart
- General office
- 4,200 acres of Blackberry Farm property
- 5,200 acres of Blackberry Mountain property
- Must be able to work outside in all weather conditions
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BOH Concierge
2 weeks ago
Blackberry Farm Maryville, United StatesJob DetailsJob LocationCorporate Services - Maryville, TNPosition TypeFull TimeSalary Range$16.00 HourlyTravel PercentageNegligibleJob ShiftDayDescription and QualificationsThe concierge team is responsible for ensuring that all guest activities, spa services, and dining times ar ...
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BOH Concierge
2 weeks ago
Blackberry Farm Maryville, United StatesJob Details · Job Location: Corporate Services - Maryville, TN · Position Type: Full Time · Salary Range: $16.00 Hourly · Travel Percentage: Negligible · Job Shift: Day · Description and Qualifications · The concierge team is responsible for ensuring that all guest activities, sp ...
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BOH Concierge
3 weeks ago
Blackberry Farm Maryville, United StatesJob Details · Job Location: Corporate Services - Maryville, TN · Position Type: Full Time · Salary Range: $15.00 · Travel Percentage: Negligible · Job Shift: Day · Description and Quaifcations · The concierge team is responsible for ensuring that all guest activities, spa service ...
BOH Concierge - Maryville, United States - Blackberry Farm
Description
Job DetailsJob Location:
Corporate Services - Maryville, TN
Position Type:
Full Time
Salary Range:
Undisclosed
Travel Percentage:
Negligible
Job Shift:
Day
Description and Qualifications
The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers and interact with our guests.
SUPERVISORY RESPONSIBILITY
LANGUAGE SKILLS
MATHEMATICAL SKILLS
REASONING ABILITY
PHYSICAL DEMANDS
WORK ENVIRONMENT
Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do.
At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences and Generational Sustainability.
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that has always been the hallmark of the Blackberry brand.
Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they're seeking the thrill of adventure, the relaxation of a spa immersion or quality time around the table enjoying celebrated cuisine.
Blackberry is an Equal Opportunity Employer.