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    Customer Service Account Manager - Waterloo, United States - International Staff Consulting

    International Staff Consulting
    International Staff Consulting Waterloo, United States

    3 weeks ago

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    Description

    Job Title:
    Customer Service Account ManagerLocation: Waterloo, IowaSalary: $50-65K Job Summary of the

    Customer Service Account Manager:

    Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.

    Job Responsibilities of the

    Customer Service Account Manager:

    • Complete tasks to assist agents and producers on items such as renewal processing, processing of monthly reports, and certificate issuance.
    • Gather information for new business and renewal applications.
    • Prepare applications for submission to selected markets
    • Process and follow up on coverage change endorsements.
    • Initiate and monitor renewal processes.
    • Document all relevant contacts and developments to customer accounts on Agency Management System.
    • Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
    • Perform any other duty relevant to agency functions as needed.
    Education & Experience of the

    Customer Service Account Manager:

    • Ideal candidate must be an organized, motivated professional who is able to provide excellent customer service.
    • Must have a high level of detail orientation.
    • Associates or Bachelors degree is required.
    • Ability to work in a team atmosphere.
    • Strong verbal and written communication skills.
    • Candidate must have computer skills including Windows, Outlook, Word, and Excel.
    • Insurance experience is desired but not required.
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