- Research and create new record categories; write suitable guidelines for official attempts
- Review evidence for record claims, upholding the GWR standards to maintain fair competition
- Update existing guidelines to reflect changes of policies in record areas
- Participate in video/phone meetings with record attempters to solve doubts and answer questions
- Respond to around 7,500 general e-mail/web inquiries a year
- Make appropriate decisions to process expedited record inquiries in the specified time frame of our services
- Provide creative brainstorming/research to assist with new record category proposals
- Field potential licensees by directing them to the correct contact
- Upon training, to attend Official Record Attempts or GWR events, acting as an Adjudicator and GWR brand ambassador when needed.
- Bachelor's degree preferred, not required
- Over 3 years in a relevant work environment; preferably with experience in project management, creative positions in agencies or events companies.
- Passion for the Guinness World Records brand
- Excellent communication skills both in English and Spanish (Portuguese a plus). Language skills will be utilized both in a team environment, interpersonally, as well as for public speeches and written documents. Knowledge of an additional language would be a plus
- Experience in customer service with both the general public and business to business
- Cultural and international sensitivity
- Computer literacy. Experience working with internal databases, forms and content management systems is desired
- Ability to work effectively in a team and with other departments
- Ability to prioritize and manage personal time
- Able to travel internationally independently and with very short notice
- Research-focused experience and ability to research a wide range of topics in great detail.
- Flexible and willing to accept frequent changes and unexpected circumstances.
Records Executive, Americas - Miami, United States - Guinness World Records
Description
What's the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media and live events.
This role is integral to Guinness World Records for maintaining record integrity and prestige. The Records Executive will be responsible for decisions on record attempts and record proposals for our B2B clients in the Americas. This includes but is not limited to: reviewing record proposals, opening and approving new record titles by conducting thorough research, to create and design record attempts that suit the needs of our company, to write the official guidelines for record attempts, to communicate with clients, to evaluate evidence to support world record claims, to adjudicate (i.e. judging) and validate records, and actively participate in creative brainstorms.
The records executive is also one of the clients' first point of contact with Guinness World Records and is expected to deliver the highest standards of professional customer care. The role includes communicating with record organizers and ensuring guidelines are met as well as occasionally, travelling to record attempts to act as the official Adjudicator, or Project Manager. They must also be in daily contact with other GWR departments to contribute to the creation of record categories, evaluating attempts, creation of content, and the promotion and visibility of all Guinness World Records B2B products in the Americas.
Your days will be varied and you'll build knowledge in topics you never imagined, so if you have an objective approach to problem solving and have a thirst to continuously learn then this could be the job for you
Also the bird was the Golden Plover. In case you were wondering...
Reporting To: Head of Records Management Team
Type of Contract: Full-time
BEFORE YOU APPLY...
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Essential Duties And Responsibilities:
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Our commitment
Guinness World Records is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.