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    Seasonal Pool Server - Napa, United States - Silverado Resort and Spa

    Silverado Resort and Spa
    Silverado Resort and Spa Napa, United States

    3 weeks ago

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    Description

    SALARY RANGE - This position pays Minimum Wage $16.00/hour, plus Gratuity and tips. The Pool Server is responsible for providing the highest quality of service to pool guests in an attentive, courteous, and efficient manner. The individual is also responsible for receiving and delivering guests orders and collecting payment.

    Essential Functions

    • Must adhere to the company's Service culture - 4 Keys to creating guests for life.
    • Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
    • Must participate in all resort required meetings and trainings.
    • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
    • Serve guests according to the resort's standards in a friendly, courteous, and professional manner.
    • Have a thorough knowledge of the Pool Food and Beverage Menu.
    • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
    • Set the order up according to resort standards.
    • Ensure Pool side stations are clean and organized.
    • Follow all money handling procedures when serving the guest.
    • Know and use "suggestive selling" techniques.
    • Ensure overall guest satisfaction.
    • Abide by all resort policies and safety rules.
    • Perform other duties as requested by management.
    Qualifications
    • Experience in a resort or a related field preferred.
    • In compliance with California Responsible Beverage Service and Food Handlers Certification are required.
    Working Conditions and Schedule
    • Flexible and long hours sometimes required.
    • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Must be able to stand during entire shift.
    • Must be able to stand and work for extended periods of time during customary service hours.
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