Lead Production/Sales - Eastland - Goodwill-West Texas

    Goodwill-West Texas
    Goodwill-West Texas Eastland

    6 days ago

    Description
    :

    Responsible for maintaining production flow and meeting or exceeding production goals.

    Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards.

    Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.

    QUALIFICATIONS / SPECIFIC SKILLS /


    KNOWLEDGE:

    • Ability to supervise and motivate employees.
    • Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
    • Ability to communicate appropriately with coworkers and donors
    • Ability to operate all equipment necessary to perform their duties
    • Ability to accurately operate and balance POS and tagger system
    • Ability to handle goods throughout the DSU
    • Ability to stand and walk for long periods
    • Ability to stoop and bend
    • Willing to perform tasks necessary to ensure continuous operations
    • Ability to work varied hours and days as business dictates
    • Valid Texas driver's license required
    RESPONSIBILITIES &


    DUTIES:
    (E - Essential function of job duties)


    • Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)
    • Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)
    • Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
    • Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
    • Merchandise and display items to maintain floor design and store housekeeping (E)
    • Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor & train staff to do the same (E)
    • Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
    • Understand Goodwill Mission programs and follows the "round up" scripting to support the Mission. Ensure employees are trained and held accountable for "round up" process (E)
    • Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)
    • Display solid product knowledge & value of donated goods. (E)
    • Lead team in conducting regular safety checks (E)
    • Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
    • Responsible for accurately maintaining records and goals. (E)
    • Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E)
    • Monitor stock & process/replenish merchandise as needed. (E)
    • Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E)
    • Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
    • Communicate appropriately & positively with co-workers & others. (E)
    • Coach and educate new staff, as well as provide ongoing training.
    • Monitor and report staff productivity, scheduling, and other issues to Manager. (E)
    • Perform other duties & responsibilities as assigned by supervisor.
    (Location:

    Clyde, Eastland, Brownwood, Brady, Sweetwater, N1st, Pine, Sherwood, Big Spring)

    Requirements:


    • 6 months Goodwill or supervisory experience required
    • High School/GED preferred
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