- Answer calls and emails promptly from travelers who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
- Book and issue airline, hotel, car and other tour reservations through GDS system, accurately and efficiently.
- Maintain sufficient account knowledge to assist clients without delay.
- Check queue's daily to ensure accuracy and that all issued tickets are complete.
- Maintain programs such as preferred vendors, Waiver/ Favors,
- Communicate effectively with team members to solve problems and gather information.
- Establish and maintain strong relationships with company travelers.
- Provide travel expertise to clients.
- Must have strong Microsoft Office Suite computer skills
- Must have strong organizational, time management, written and verbal communication skills
- Must have ability to maintain confidentiality and a professional demeanor
- All employees are required to adhere to ISO and OHSAS policies established by FMG and shall have high values for safety awareness
- Other duties as assigned
- High School Diploma, or equivalent combination of education, training, and experience
- Minimum 2 years' experience required
- Travel Agent Certification preferred
- GDS experience preferred
- Familiarity with Concur helpful, but not required.
- Proficient with city, airline, hotel and car rental codes.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Ability to concentrate and pay close attention to detail.
- Strong organizational skills.
- Ability to consistently deliver excellent customer service, internally and externally.
- Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
- Excellent computer and typing skills, which includes the ability to navigate between programs.
- Ability to identify a problem and see it through to resolution with minimal supervision
- High School Diploma, or equivalent combination of education, training, and experience
- Minimum 2 years' experience required
- Travel Agent Certification preferred
- GDS experience preferred
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Corporate Travel Counselor - Green Bay, United States - Fincantieri Marine Group
Description
Job DescriptionFincantieri Marine Group currently has an opportunity for a Corporate Travel Counselor at the Green Bay, Wisconsin location.
Fincantieri Marine Group (FMG) is the United States subsidiary of Italian shipbuilding giant Fincantieri, one of the world's largest shipbuilders, employing more than 19,000 shipbuilding professionals in 20 shipyards on four continents. Fincantieri has a rich history dating back more than 230 years and a track-record of delivering more than 7,000 ships. Fincantieri Marine Group is comprised of three Great Lakes Shipyards: Fincantieri Marinette Marine, builder of Freedom Class Littoral Combat Ships for the United States Navy; Fincantieri Bay Shipbuilding, specialists in construction, repair and conversion of United States Coast Guard (USCG) and commercial vessels; and Fincantieri ACE Marine, a state-of-the-art, climate controlled aluminum construction facility purposefully designed for assembly line manufacturing of aluminum vessels, using innovative modular construction techniques and component manufacturing.
Position Summary
The Fincantieri Marine Group (FMG) Corporate Travel Counselor is responsible for all aspects of travel arrangements for our multinational dynamic Group. This includes conversing with travelers through multiple communication mediums to determine destination, mode of transportation, travel dates, financial consideration and accommodations required based on company policy. The consultant will also be responsible for booking and issuing domestic and international airline itineraries, hotel reservations and car and train reservations through an in-house GDS system and more.
We are looking for a creative thinking and enthusiastic travel professional to step into an organization that is growing and in transition.
Essential Skills and Functions
The primary responsibility of the Corporate Travel Counselor is to manage the day to day travel requests coming from the Business Units. Responsibilities include:
Fincantieri Marine Group is an Equal Opportunity Employer/Affirmative Action Employer and promotes a Drug Free Work Environment. Minorities, Women, Veterans and Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Requirements
Education and Experience
